RE: OTN downloading problems

From: Mathias Zarick <>
Date: Tue, 19 Jan 2010 17:57:40 +0100
Message-ID: <>

hi there,

i experienced the same problem. I has something to do with cookie handling.
I managed to download after I switched to another old firefox profile with
historic stored cookies.
So if you can download .. do not touch your cookies. If you delete or update them, you cannot download any more.


-----Original Message-----

[] On Behalf Of Andre van Winssen Sent: Tuesday, January 19, 2010 5:51 PM
To:; Subject: RE: OTN downloading problems

I experienced the exact same symptoms as Bill about 12 hours ago. Wasn't Monday the 18th Martin Luther King day in the US (a day off) and wasn't it weekend before that (more days off) ? no on call service appearantly for otn website


-----Oorspronkelijk bericht-----

[] Namens Michael McMullen
Verzonden: dinsdag 19 januari 2010 15:51 Aan:
Onderwerp: RE: OTN downloading problems

My coworker just had the same problem. His was on a fresh computer install as of 8:30 pm last night.

-----Original Message-----

[] On Behalf Of Bill Ferguson
Sent: Tuesday, January 19, 2010 9:41 AM
Subject: OTN downloading problems

Is anybody else having problems downloading from OTN?

I haven't been able to since since Friday or Saturday.

Every time I select a file to download, then it takes me to the id and password page, so I provide those (I even went through the extra step to redo my password), and it just cycles back asking me to provide them again. If I click the "contact us" link, then I simply get a message "An error occurred while processing the request. Try refreshing your browser. If the problem persists contact the site administrator", but no contact info for the site administrator.

I've tried this on two different computers with the same results. Our organization did make some more global changes Friday to 'improve' security, and those have already caused me untold grief, so maybe that's what my current problems are?





-- Received on Tue Jan 19 2010 - 10:57:40 CST

Original text of this message