MOS: Mystifying the user community (SR #3-1090025121: Report Issue with this site)

Maybe someone here can see something obvious that I'm missing.

The following message from Oracle Support refers to an SR that I really don't remember filing. I did, however, take advantage of a "Send Feedback" feature on a page to point out an inconsistency on their page.

BUT, following the instructions below, I went to MOS, chose the Service Request tab, and failed to find the Service Request cited in the message. It simply isn't there.

Dare I point out to them the apparent paradox? Won't it just generate another throw-away SR that I won't be able to find to comment on or track?

<SIGH!/>

R,

Gus

• Forwarded message ---------- From: <no.reply_at_oracle.com> Date: Tue, Dec 8, 2009 at 8:31 PM Subject: SR #3-1090025121: Report Issue with this site To: gus.spier_at_gmail.com

Hello Gus,

Please note that we have concluded our work on Service Request # 3-1090025121: Report Issue with this site. If you would like to revisit this matter, please go to My Oracle Support at http://support.oracle.com and choose the Service Request tab, retrieve the Service Request and request that it be reopened.

Your feedback is very important to us and is the primary determinant of how we measure success, drive decisions, and define our improvement initiatives. Satmetrix Systems, a third party vendor, administers our Customer Service Request (SR) Transactional Survey. If selected to participate in the SR transactional survey, you will receive an email from Satmetrix Systems in the next 2-3 days. Alternatively you can request a survey invitation by sending an email to ops-cust-sat_ww_at_oracle.com.

Thank you,
Helen Thomson
Oracle Customer Support

Note: Please do not reply to this email. This mailbox does not allow incoming messages.

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