Re: Metalink Fiasco - Oracle Support Who do they think we are! - Ok lets get past this....
Date: Fri, 13 Nov 2009 09:57:26 -0700
I've sent them NUMEROUS emails, blog comments and a couple SR's (feedback button on MyPOS) thrown in for good measure. NOT ONE of my suggestions or specific complaints were answered or acknowledged (with the sole exception of getting a canned response back from the SR's).
Remember a few years back, when the main mantra of the MAJORITY of the entire IT community was "We don't want to be beta-testers for Microsoft"? This eerily similar to the same situation.
With a small set of users under controlled conditions, things "sort of" worked. Once they went live with a full-blown production, things went to hell in a handbasket, and instead of having a fallback strategy of "okay, we have some major problems, so lets go back so our users (and customers) aren't adversely affected while we try to fix this", they simply plod on with no regrets and no apologies, and apparently, absolutely NO REGARD for their customers.
So, on one hand I am very much in league with you, having sent many specific suggestions and complaints over the last few months. However, on the other hand, I spent much of my precious time doing so, only to have EVERY SINGLE ONE of my suggestions and complaints ignored.
So, Oracle obviously didn't pay ANY attention to what I had to say before, why should I believe that they will now?
- Bill Ferguson