Re: Metalink Fiasco - Oracle Support Who do they think the are!

What I have access to depends on the machine from which I am connecting to MOS. From mine I can download patches. From the clients I can't because I'm not authorized to and should contact my MOS administrator for permission. Still as other people cannot logon at all to MOS from that machine I suppose I should be thankful for small mercies.

Niall
On Fri, Nov 13, 2009 at 1:30 PM, David Lord <dlordster_at_gmail.com> wrote:

> I'd add to that list:
>
> - some users are experiencing intermittent connection errors
>
> When I first tried this morning I got the error (nicely animated by flash
> of course) 'My Oracle Support Services Error. A server connection error
> occured. You cannot continue, please try again later'. After around an
> hour of trying, I did get in, but after restarting my browser I can no
> longer get in.
>
> Regards
> David Lord
>
> 2009/11/13 Chris Dunscombe <cdunscombe_at_yahoo.com>
>
> John,
>>
>> The problem with the Mail is that there's no acknowledgement of:
>>
>> - the severe performance issue some users have suffered
>> - the fact that many users haven't been able to successfully raise SRs
>> even when logged onto MOS
>> - lack of eTRM, I believe this is key for EBS users
>> - some users haven't had all or any SRs transferred across
>>
>> Also the implication in the Mail is that the only problems are with
>> registration and access and that these are due to users not using SSO. This
>> is clearly not the case.
>>
>> Finally when many users of a system have been experiencing significant
>> problems due to some "change" then some form of apology or at least proper
>> recognition the issues is in order. I'm sure I'm not the only one who wasn't
>> happy with the Mail and it certainly hasn't improved my view of Oracle.
>>
>> Chris
>>
>> --- On *Fri, 11/13/09, John Hallas <John.Hallas_at_morrisonsplc.co.uk>*wrote:
>>
>>
>> From: John Hallas <John.Hallas_at_morrisonsplc.co.uk>
>>
>> Subject: RE: Metalink Fiasco - Oracle Support Who do they think the are!
>> To: "cdunscombe_at_yahoo.com" <cdunscombe_at_yahoo.com>, "post.ethan_at_gmail.com"
>> <post.ethan_at_gmail.com>, "'oracle-l'" <oracle-l_at_freelists.org>, "
>> dreveewee_at_gmail.com" <dreveewee_at_gmail.com>
>> Date: Friday, November 13, 2009, 9:57 AM
>>
>>
>> I am sorry Chris but what exactly is wrong with the mail. I think if you
>> take each sentence you will find it factually correct. I suspect that the
>> benefits from MOS have been exaggerated but are probably there for some
>> customers.
>>
>>
>>
>> John
>>
>>
>> ------------------------------
>>
>> *From:* oracle-l-bounce_at_freelists.org [mailto:
>> oracle-l-bounce_at_freelists.org] *On Behalf Of *Chris Dunscombe
>> *Sent:* 13 November 2009 09:23
>> *To:* post.ethan_at_gmail.com; 'oracle-l'; dreveewee_at_gmail.com
>> *Subject:* RE: Metalink Fiasco - Oracle Support Who do they think the
>> are!
>>
>>
>>
>> Just received this from Oracle Support, who do they think they are!!!!!!
>> Especially the little bit below. I don't expect this will go down well at
>> all
>>
>> ""Many of our customers are using My Oracle Support and are experiencing
>> benefits from this next-generation support platform.
>>
>> Since Monday November 9, 2009, some customers experienced issues with
>> registration and access. As a reminder, in order to access My Oracle Support
>> (https://support.oracle.com), you *must* login using your Single Sign-On(SSO) account for authentication purposes. This is a new requirement for
>> accessing My Oracle Support and was not utilized for Classic MetaLink."
>>
>>
>>
>>
>>
>>
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>

-- 
Niall Litchfield
Oracle DBA
http://www.orawin.info

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