RE: Metalink Fiasco - Oracle Support Who do they think the are!

From: John Hallas <>
Date: Fri, 13 Nov 2009 09:57:08 +0000
Message-ID: <>

I am sorry Chris but what exactly is wrong with the mail. I think if you take each sentence you will find it factually correct. I suspect that the benefits from MOS have been exaggerated but are probably there for some customers.


From: [] On Behalf Of Chris Dunscombe Sent: 13 November 2009 09:23
To:; 'oracle-l'; Subject: RE: Metalink Fiasco - Oracle Support Who do they think the are!

Just received this from Oracle Support, who do they think they are!!!!!! Especially the little bit below. I don't expect this will go down well at all

""Many of our customers are using My Oracle Support and are experiencing benefits from this next-generation support platform.

Since Monday November 9, 2009, some customers experienced issues with registration and access. As a reminder, in order to access My Oracle Support (, you must login using your Single Sign-On (SSO) account for authentication purposes. This is a new requirement for accessing My Oracle Support and was not utilized for Classic MetaLink."

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Received on Fri Nov 13 2009 - 03:57:08 CST

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