Re: Metalink Fiasco

From: Alex Fatkulin <>
Date: Wed, 11 Nov 2009 11:15:43 -0500
Message-ID: <>

I have to deal with their (MS) support from time to time and in all instances the perception was much better compared to Oracle's. They certainly don't allow themselves to use words "clueless" and such.

"Per our agreement, I am going to close your NNN case. It was a pleasure to work with you on your issue, and I hope that you are very satisfied with the service that you received. If this closure is premature in any way, please do not hesitate to contact me to further discuss this issue."

Let me scratch my head and see when was the last time I've got something like that from Oracle support who were generally just trying to close (or should I say abandon?) the case without even bothering to resolve it and use every opportunity to spawn as much SRs as they can (oh, well, I guess that's a side effect of counting how many SRs they resolve per day so not their fault -- they're just playing the game to win).

Not to start a flame or something but in certainty cases it's not the customer's job to improve the service provider. If you fly an airline and you don't like the service offered some people just walk out and use the next door.

On Wed, Nov 11, 2009 at 9:14 AM, Rodd Holman <> wrote:
> I agree.  I'm just not ready to have all my databases "calling home to papa
> Larry" yet.  The service metrics are interesting, but it leaves me wondering
> just what all they are collecting in the call home job.  Is this going to be
> like Microsoft where they disable your system if they can't immediately
> match everything?

Alex Fatkulin,
Received on Wed Nov 11 2009 - 10:15:43 CST

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