Re: My Oracle Support (arg!)

From: Dba DBA <oracledbaquestions_at_gmail.com>
Date: Wed, 28 Oct 2009 15:17:22 -0400
Message-ID: <f30139790910281217t4ce16d8arffdc4320ffbc31e2_at_mail.gmail.com>

I only use classic. too m any issues with the new one. The classic does what I want it to. I see no reason to switch until the old one goes away.

Don't waste your time beta testing this for oracle. just use classic until they drop it.

On Wed, Oct 28, 2009 at 11:25 AM, Charles Schultz <sacrophyte_at_gmail.com>wrote:

> The guys on blogs.oracle.com/supportportal are actively monitoring
> comments - I highly encourage you to post your case there. Although it may
> take a few days for your comment and a reply to show up, they at least do
> get around to them. =)
>
>
> On Wed, Oct 28, 2009 at 10:09, Ethan Post <post.ethan_at_gmail.com> wrote:
>
>> So I log into My Oracle Support, I have an small issue and click the
>> feedback button and post my issue.
>>
>> I get an email saying my SR has been updated and to log in, click SR tab
>> and have a look.
>>
>> I do the above, the list of SR's does not contain the referenced SR. It
>> says "technical SR's only", I click around, what have you, can not figure
>> out how to see "non-technical SR's."
>>
>> I click feedback again and explicitly explain that I can not reference the
>> SR from the email and you are not allowed to reply to the email.
>>
>> Guess what I get?...Another email referencing a new SR which I can not
>> seem to find. Great.
>>
>> Maybe I am thick and the solution to the above it rather obvious, but
>> using My Oracle Support is one of those few times when I want to pick up my
>> computer and throw it against a wall.
>>
>
>
>
> --
> Charles Schultz
>

--
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Received on Wed Oct 28 2009 - 14:17:22 CDT