RE: new metalink takes a while to see my SRs

From: John Hallas <>
Date: Tue, 20 Oct 2009 15:28:56 +0100
Message-ID: <>

On a slightly different note let me share an oddity I had with My Support.

I would have SRs in status 'awaiting customer'. I would update them but they would remain in that state for hours, no matter if I updated them twice or logged in and out several times.

One day the Oracle support manager was on site and I demonstrated the problem. At the same time I stated that I had wondered if it had anything to do with Oracle statisticss on how they handled SRs (more time awaiting customer makes Oracle look good).

Within about 3 days my SRs were being instantly updated to '1st callback' or similar.

I am sure it was just a co-incidence.


From: [] On Behalf Of Dba DBA Sent: 20 October 2009 15:15
Subject: new metalink takes a while to see my SRs

I have not monitored this list much lately. I saw a post from last week about issues with flash. Anyone else find that it takes 2-5 minutes for your SRs to come up? I do a search by my name.

This is really annoying. Every time I go into an SR and come back out I have to wait for the search. I noticed that Oracle does not yet support IE v8. I don't see how this could be the problem since it is a search.

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Received on Tue Oct 20 2009 - 09:28:56 CDT

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