Re: Flash-only Metalink

:)




________________________________
From: Martin Berger <martin.a.berger_at_gmail.com>
To: wbfergus_at_gmail.com
Cc: oracle-l_at_freelists.org
Sent: Tuesday, 21 July, 2009 0:15:04
Subject: Re: Flash-only Metalink


That leads nearly directly to a probably strategy:
MetaLink was introduced to reduce the cost for customer support by bringing the customers from phone calls (whit expensive human beings) to online self-service.

So if all who disagrees with Flash for some reasons open their SRs by phone from now on (or from the day, when classic ML will be closed down), all these mid-level managers will have a poor day telling Larry why the numbers of SR reduced, but the cost for employees increased (or the response-statiscics exploded).

Money is the thig which runs oracle inc., not satisfaction or quality. So make it to expensive.

my .02€
Martin


Am 20.07.2009 um 15:50 schrieb Bill Ferguson:

> Perhaps the ulterior motive (from reading the previous posts), is so
> many people are going to be negatively impacted without MetaLink
> Classic being available, support will get fewer SR's, therefore
> mid-level management can tell Larry "See, the product and our new
> support option have drastically reduced the number of SR's filed,
> therefore our product is becoming easier to use and less buggy".
> 
> 
> ---- Bill Ferguson
> --
> http://www.freelists.org/webpage/oracle-l
> 
> 


      

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