Re: Flash-only Metalink

From: Martin Berger <martin.a.berger_at_gmail.com>
Date: Mon, 20 Jul 2009 20:45:04 +0200
Message-Id: <0C6E389C-D5E7-4657-8E25-607FD2B2A2F2_at_gmail.com>


That leads nearly directly to a probably strategy: MetaLink was introduced to reduce the cost for customer support by bringing the customers from phone calls (whit expensive human beings) to online self-service.

So if all who disagrees with Flash for some reasons open their SRs by phone from now on (or from the day, when classic ML will be closed down), all these mid-level managers will have a poor day telling Larry why the numbers of SR reduced, but the cost for employees increased (or the response-statiscics exploded).

Money is the thig which runs oracle inc., not satisfaction or quality. So make it to expensive.

my .02
  Martin

Am 20.07.2009 um 15:50 schrieb Bill Ferguson:

> Perhaps the ulterior motive (from reading the previous posts), is so
> many people are going to be negatively impacted without MetaLink
> Classic being available, support will get fewer SR's, therefore
> mid-level management can tell Larry "See, the product and our new
> support option have drastically reduced the number of SR's filed,
> therefore our product is becoming easier to use and less buggy".
>
>
> --
> -- Bill Ferguson
> --
> http://www.freelists.org/webpage/oracle-l
>
>



--
http://www.freelists.org/webpage/oracle-l


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Received on Mon Jul 20 2009 - 13:45:04 CDT

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