Re: Flash-only Metalink

From: Subodh Deshpande <>
Date: Mon, 20 Jul 2009 08:06:22 -0700 (PDT)
Message-ID: <>

:) charles its really funny..yes sometimes accent and language is also the problem..i also have faced..
i thought timezone etc are the SR data fields meant for such problems..anyways..

will avoid commenting about handeling of SR# as I have mixed experience and not the consistent, especially its more significant from past couple of years, many of the customer will not show any interest in the surveys that does not mean everything is good going..
instead oracle may think of Polls.. 
anyways.. :)

From past week am trying to use metalink flash for reading the latest CPU update (specifically..using metalink flash)and always give me the error /CSP/main/news?cmd=detail& anybody also getting similar errors..the fix to this is not available on metalink such type of error am not getting with classic metalink naturally i will prefer classic over flash...:)  

The funny part was I received two email notifications for the same CPU. Both are belonging to two different support IDs, of which 
one Support ID is expired and another is active..

the new metalink with flash may be good..I liked the dash board and options there in AND it may have some errors some where.. :)

thanks and take care..subodh

From: Charles Schultz <>
Sent: Monday, 20 July, 2009 19:28:06
Subject: Re: Flash-only Metalink

Just for the record, every SR I filed last week (2 x Sev 1 and 1 x Sev 2) were via phone. On my last Sev 1, the HUB operator attempted to recommend that I use Metalink, suggesting that is actually faster. I laughed at him and told him that he was quite incorrect. The poor guy was also quite incorrect about analysts calling me within 30 minutes of filing a Sev 1, but that is a completely different issue. =) 

The only bad thing about calling in SRs is that sometimes I end up with someone who does not understand English (or perhaps my American midwest accent?) very well and the SR text gets a little garbled.

On Mon, Jul 20, 2009 at 08:50, Bill Ferguson <> wrote:

Perhaps the ulterior motive (from reading the previous posts), is so
>many people are going to be negatively impacted without MetaLink
>Classic being available, support will get fewer SR's, therefore
>mid-level management can tell Larry "See, the product and our new
>support option have drastically reduced the number of SR's filed,
>therefore our product is becoming easier to use and less buggy".
>-- Bill Ferguson

Charles Schultz

Received on Mon Jul 20 2009 - 10:06:22 CDT

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