Re: Flash-only Metalink
Date: Mon, 20 Jul 2009 15:17:14 +0100
that's OK, if you send all the details in an email and via RDA/CCM/trace files the first call back seems invariably be to ask for detail you've already supplied anyway :) Actually I do prefer to deal with sr's via email - especially when they get escalated/passed to someone in a different timezone to me.
On Mon, Jul 20, 2009 at 2:58 PM, Charles Schultz<sacrophyte_at_gmail.com> wrote:
> Just for the record, every SR I filed last week (2 x Sev 1 and 1 x Sev 2)
> were via phone. On my last Sev 1, the HUB operator attempted to recommend
> that I use Metalink, suggesting that is actually faster. I laughed at him
> and told him that he was quite incorrect. The poor guy was also quite
> incorrect about analysts calling me within 30 minutes of filing a Sev 1, but
> that is a completely different issue. =)
> The only bad thing about calling in SRs is that sometimes I end up with
> someone who does not understand English (or perhaps my American midwest
> accent?) very well and the SR text gets a little garbled.
> On Mon, Jul 20, 2009 at 08:50, Bill Ferguson <wbfergus_at_gmail.com> wrote:
>> Perhaps the ulterior motive (from reading the previous posts), is so
>> many people are going to be negatively impacted without MetaLink
>> Classic being available, support will get fewer SR's, therefore
>> mid-level management can tell Larry "See, the product and our new
>> support option have drastically reduced the number of SR's filed,
>> therefore our product is becoming easier to use and less buggy".
>> -- Bill Ferguson
> Charles Schultz
-- Niall Litchfield Oracle DBA http://www.orawin.info -- http://www.freelists.org/webpage/oracle-lReceived on Mon Jul 20 2009 - 09:17:14 CDT