Re: Flash-only MetaLink :-(
Date: Thu, 9 Jul 2009 15:45:26 -0400
Message-ID: <ece8554c0907091245h2e3e7934i6cfe1da3f8a6670a_at_mail.gmail.com>
I received an email stating that Metalink was going away and that I needed to download the proper version of Adobe flash for My Oracle Support. I typically don't put flash on any of my machines, so I replied to the email with this:
---
Received the email about Adobe flash and the last thing I want to
deal with is maintaining Adobe on all the machines I may need to
access support from.
This is just one of many reasons why I use metalink less and less and
less. There's so much junk on the screen and in the search results
that I can find better answers faster with google.
---
They opened an SR within about 30 minutes and someone must have actually actually read it because the title of the SR is 'Using google is better a search than using Flash'
The response was a very nice note saying that they were sorry there were things that I didn't like about the new support tool and that they would escalate my feedback to management. I received updates every day for about 3 days, apologizing that they could not help and asking if there was anything else they could do for me and if not, could they close the SR, please.
Although I doubt management will ever see the thing, it was nice to know that the email actually was seen by a person and it was acted on quickly. I expected it to land in a bit bucket and get purged instantly.
And I'm really glad I didn't use the words I almost used in the email, as it's now readable by everyone in my company with access to the single, company wide CSI.
Robyn
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Received on Thu Jul 09 2009 - 14:45:26 CDT