RE: Flash-only MetaLink :-(

From: Goulet, Richard <>
Date: Thu, 9 Jul 2009 13:43:11 -0400
Message-ID: <>

Well, I for one have little appreciation for the flashy crud that is becoming the Oracle support suite. Flash is OK if you've got a good pipe (thank you Comcast), but there was a lot to be said for the older character based interface as well as the character based Oracle Installer. I mean how many times do you use it & to have an x-term to get it to run is a real pain in the backside. Whatever happen to KISS?? And I don't mean the rock band.  

Dick Goulet
Senior Oracle DBA
PAREXEL International  

[] On Behalf Of Mark W. Farnham Sent: Thursday, July 09, 2009 10:26 AM
To:; 'Oracle-L Group' Subject: RE: Flash-only MetaLink :-(

Your time lost and trouble encountered are as well defined by flash only metalink (also called my oracle support, as in I wish it weren't mine) as they are by the advertising and marketing scrolls in oxymoronically named Universal Installer.  

Do some people find value in the pizzazz? I don't have any evidence that they do, but I suppose someone might like it, and it does sometimes make it hard to discern whether you are waiting for an slow retrieval response or for some picture to paint.  

Call me a luddite, but I want MY Oracle Support to focus on being easy to navigate and quick with responses. Now I don't really have a technical problem letting hackable flash onto my machines. I'm just disappointed I have to open yet another area of mandatory patch updates through the firewall. (I don't like active-x either, are you surprised?)  

But in your case, and I'm sure many others, there is an actual impediment to using support. That is not a rant, that is a troubling fact.  


Received on Thu Jul 09 2009 - 12:43:11 CDT

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