Re: Flash-only MetaLink :-(

From: Howard Latham <howard.latham_at_gmail.com>
Date: Thu, 9 Jul 2009 16:14:33 +0100
Message-ID: <713d96d10907090814i22cbdd39qcdb35721e11687ac_at_mail.gmail.com>

Anyone notice how as Oracle's support offering becomes more automated and therefore cheaper the cost of support drops? No? I actually found it helpful to have a calm voice to talk to when the sh1t hit the fan. Now I'll just have to ring my mum.

2009/7/9 Charles Schultz <sacrophyte_at_gmail.com>

> Again, I encourage everyone to flock over to the support blogs - you can
> make a much more productive and purposeful impact there than here. =)
> I have found the MOS developers to be very personable, understanding and
> eager to listen to my gripes. The most beneficial exchanges I have had are
> where I can specifically state what I would like to see improve (not
> generalities, but by being verbose and explicit), and taking advantage of
> many OWC sessions. The developers have been trying to collect feedback for a
> while.
>
> I will say, however, that I also find MOS to be rather slow and have
> detailed how I would like certain things to be faster. Some of the
> "slowness" is configured for the "user experience", and I
> have targeted those and asked that they be sped up significantly. Others
> issues are just a artifact of using Flash, and no matter how loudly I
> complain about that, I get the feeling we are stuck with it. Perhaps if we
> all made a protest..... *grin*
>
>
> On Thu, Jul 9, 2009 at 09:54, Julio Aguilar-Chang <jachang_at_lanl.gov>wrote:
>
>>
>> I hope someone from Oracle looks at these postings once in a while,
>> because I am also very disappointed with the new My Oracle Support. I have
>> not been able to access it from my Solaris box yet, even though I have the
>> latest version of Flash installed. The old Metalink worked just fine and I
>> did not see anything wrong with it.
>>
>> Vladimir Andreev wrote:
>>
>>> List,
>>>
>>> Apologies for the rant, but am I the only one with a problem caused by
>>> MetaLink's "retirement"?
>>>
>>> It turns out My Oracle Support is not supported on (for example) HP-UX
>>> B.11.11 (no Flash 9 for HP-UX), and that's what I have to use at work.
>>> A strange decision by Oracle, to say the least. What's next - Knowledge
>>> Base notes will only be available in Word format, maybe?
>>>
>>> Regards,
>>> Flado
>>>
>>>
>>>
>> --
>>
>>
>> --
>> http://www.freelists.org/webpage/oracle-l
>>
>>
>>
>
>
> --
> Charles Schultz
>

-- 
Howard A. Latham

--
http://www.freelists.org/webpage/oracle-l

Received on Thu Jul 09 2009 - 10:14:33 CDT