Re: on call support when your system breaks constantly
Date: Wed, 20 May 2009 20:25:47 -0300
Message-ID: <172762180905201625k37dcaeb1k18f898f8e39ea73b_at_mail.gmail.com>
I am in a place like that now. We are a large team and are slowly stabilizing the systems... but there were week when I wouldn't sleep... I know people *expected* me to show up the next day, but if I had a rough night, I would just turn off the phone durin regular work hours and sleep. Nobody ever complained, but I was the only one of the team that did this. Of course, the first thing I suggested was: if you need 24x7 converage on the DBs and need to perform regular maintenance tasks off hours, hire more DBAs and spread their shifts so we have 24x7 covered. On-call is *only* for issues that have impact on the business.
hth
Alan Bort
Oracle Certified Professional
On Wed, May 20, 2009 at 4:26 PM, <Michael.Coll-Barth_at_verizonwireless.com>wrote:
>
>
> > From: oracle-l-bounce_at_freelists.org
> >
> > I have had to carry a pager before and been on call. I have
> > never been in a place where so many things break that you are
> > up all night for a week and expected to come to work the next
> > day. Users can do whatever they want in production so there
> > are lock issues many times a day. Users can run whatever
> > queries they want so you have long running sessions that need
> > t be killed. The on call person has to monitor the
> > application too. The applications(there are about 20 of them)
> > have a crash 5-10 times/day and all night.
> >
> > anyone ever been in a place like this?
> >
>
>
>
> "Yeah, um, I'm going to need you to come in on Saturday."
>
> The "pager/on call part", yes. The work all night, come into the office
> the next, Hell no!
>
> I had a manager try that one time. I just didn't go in. I sent him and
> my group an email, telling them that I had been up all night and that I
> was sleeping. The next day, he asked what happened, where was I. I
> simply told him I that I do need to sleep. He did eventually get
> promoted, but away from any systems or personnel.
>
>
>
>
>
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-- http://www.freelists.org/webpage/oracle-lReceived on Wed May 20 2009 - 18:25:47 CDT