Re: Urgent, please: what are my options???
Date: Sat, 24 Jan 2009 22:17:41 -0200
It depends on the terms of your contract. If you are a dedicated DBA, whose only responsability is that database, or a consultant hired to perform the recovery, then you need to do all you can to save the situation. If you are a leveraged dba, who manages over 500 Databases, then you can't justify letting other databases have problems because you invest all your time trying to solve a problem for a database that you didn't support in the first place.
In outsourced dba services, at least the ones I've worked for, there were certain standards the database needed to meet in order to be accepted in the service. Otherwise, it was in an 'unsupported' status that didn't have SLA and was a 'best-effort' situation.
Mind you, I never actually let the CT burn, and I had to perform some really interesting juggling a pull a few all-nighters to get databases in such situations back up and running, but that IS what they paid me for, and it WAS considered overtime AND project, so in turn it was about 200% my regular hour. And database was a lousy SAP system that didn't actually do much (just payroll and stuff, that could be recovered from hard copies, and some historical data might have been lost).
On the other hand, if losing a database means that CT cannot continue with business, then they should've heeded the warnings of the DBA *before* the problem occured, providing the DBA actually warned them.
Oh, and I'm taking 1Z0-043 in a few days, and as far as I remember, there is no topic on 'Actually Caring About CT'... in fact, I think you'll find that people at Oracle Support usually care more for procedures than actually helping CT.
Sorry for the OT and flaming properties of this mail.
In the end, I wouldn't let a CT burn (even though I might want to and actually say so), but I would charge them extra *if* I had warned them.
Oracle Certified Associate
On Sat, Jan 24, 2009 at 4:37 PM, Robert Freeman
> I agree with you 100%, you can't let the customer burn.
> Robert G. Freeman
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> ----- Original Message ----
> From: Howard Latham <howard.latham_at_gmail.com>
> To: Guillermo Alan Bort <cicciuxdba_at_gmail.com>
> Cc: robertgfreeman_at_yahoo.com; eugene.pipko_at_unionbay.com; "oracle-l_at_freelists.org" <oracle-l_at_freelists.org>
> Sent: Saturday, January 24, 2009 11:00:55 AM
> Subject: Re: Urgent, please: what are my options???
> You cant just say let the Customer Burn
> It might mean the end of their business and their ability to pay you!
> If I get a customer with a trashed DB I will try EVERYTHING to help.
> Telling them their Backup Strategy of lack of one is Bad Practice can be saved
> until later.
> There are several DB unload utilities that can at least recover SOME data.
> This could be enough to save them.
> Also opening DB with parameters mentioned above can also save the day. Sometimes
> the DB is fine - though Oracle won't support it.
> Howard Latham