Re: Change Management

From: Connor McDonald <>
Date: Wed, 3 Sep 2008 21:39:51 +0800
Message-ID: <>

ITIL gone mad....I'm currently at a client where a report was producing results in the wrong order (because an ORDER BY had been omitted from the driving SQL).

But (at this client)..."code fix" is rated more serious (in the ITIL world) than "data fix", namely, requires more red tape and more approval...

So management opted to hack the data to fix the problem than the fix the offending code...

Someone shoot me please...

On Thu, Aug 21, 2008 at 3:17 AM, Niall Litchfield <> wrote:
> Hi,
> This sounds to me exactly like what an ITIL based organisation would
> describe as a standard change.

Connor McDonald

"Semper in excremento, sole profundum qui variat"
Received on Wed Sep 03 2008 - 08:39:51 CDT

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