Re: More on Oracle Support

From: Tim Gorman <>
Date: Fri, 04 Apr 2008 10:01:09 -0600
Message-ID: <>

17% for maintenance (i.e. permission to obtain and apply upgrades and patches) and 5% is support (i.e. MetaLink, etc) for 5 years from general release date.

I don't know if this is still true, but these percentages are applied to the *list price* for the software licenses (i.e. $40k/cpu for EE, etc), and are not affected by the discounts that absolutely everyone is able to obtain just by asking. There are many sites that have discounts in excess of 95%, so that they pay far more for support than they do for the licenses...

Quoting Alex Gorbachev <>:

> It's actually separated. I don't remember exactly, but 22% are split in
> two - maintenance and support. I don't remember the proportion.
> It's *probably* possible to buy only one of them but buying maintenance
> without support - there are cases when you need to open an SR to get a
> non-public patch.
> My knowledge about support pricing is outdated - it's been a while
> since I dealt with Oracle sales people.
> On 4-Apr-08, at 10:19 AM, Hemant K Chitale wrote:
>> I think that it would be good [for us] if Oracle would seperate
>> Product Support and Update Support.
>> We certainly want Update Support to continue.
>> But Product Support could be priced based on a combination of
>> a) Number of Calls (Incidents)
>> b) Complexity of Calls
>> There is [or used to be ?] an "Incident Support" option but
>> that doesnt differentiate by complexity / nature of calls.
>> Hemant K Chitale
> --

Received on Fri Apr 04 2008 - 11:01:09 CDT

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