Re: More on Oracle Support

From: Alex Gorbachev <ag_at_oracloid.com>
Date: Fri, 4 Apr 2008 11:50:05 -0400
Message-Id: <0D2F41C7-8DE1-4105-87DC-16514DF3498E@oracloid.com>


It's actually separated. I don't remember exactly, but 22% are split in two - maintenance and support. I don't remember the proportion. It's *probably* possible to buy only one of them but buying maintenance without support - there are cases when you need to open an SR to get a non-public patch.

My knowledge about support pricing is outdated - it's been a while since I dealt with Oracle sales people.

On 4-Apr-08, at 10:19 AM, Hemant K Chitale wrote:

> I think that it would be good [for us] if Oracle would seperate
> Product Support and Update Support.
> We certainly want Update Support to continue.
> But Product Support could be priced based on a combination of
> a) Number of Calls (Incidents)
> b) Complexity of Calls
>
> There is [or used to be ?] an "Incident Support" option but
> that doesnt differentiate by complexity / nature of calls.
>
> Hemant K Chitale

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Received on Fri Apr 04 2008 - 10:50:05 CDT

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