RE: Quality of Oracle MetaLink Notes

Oracle needs top rated technical analysts and top rated analysts who just know how to use a search engine. They trick would be rate the folks opening the TARs
and map them to the appropriate analyst. A lot of the TARs are opened by folks who have never known about the existence of the concepts manual. They don't need a good technical analyst to deal with those TARs. For these they just need
top rated analysts who know how to use a search engine and paste the top few notes into the body of the TAR.

Denny

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Denny Koovakattu

Quoting "Freeman, Donald" <dofreeman_at_state.pa.us>:



> Don't they already have a function to rate the answer?  A lot of boards

> have a "star" or "thumbs up" or "thumbs down" rating system.  If you can

> rate the quality of the support analysts answer that might help Oracle

> management rate their support analysts.

>

> Donald Freeman

> Database Administrator II

> Commonwealth of Pennsylvania

> Department of Health

> Bureau of Information Technology

> 2150 Herr Street

> Harrisburg, PA 17103

> dofreeman_at_state.pa.us



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