RE: Quality of Oracle MetaLink Notes

From: Denny Koovakattu <>
Date: Wed, 26 Mar 2008 13:55:42 -0500
Message-ID: <>

Oracle needs top rated technical analysts and top rated analysts who just know how to use a search engine. They trick would be rate the folks opening the TARs
and map them to the appropriate analyst. A lot of the TARs are opened by folks who have never known about the existence of the concepts manual. They don't need a good technical analyst to deal with those TARs. For these they just need
top rated analysts who know how to use a search engine and paste the top few notes into the body of the TAR.


Denny Koovakattu

Quoting "Freeman, Donald" <>:

> Don't they already have a function to rate the answer? A lot of boards
> have a "star" or "thumbs up" or "thumbs down" rating system. If you can
> rate the quality of the support analysts answer that might help Oracle
> management rate their support analysts.
> Donald Freeman
> Database Administrator II
> Commonwealth of Pennsylvania
> Department of Health
> Bureau of Information Technology
> 2150 Herr Street
> Harrisburg, PA 17103
Received on Wed Mar 26 2008 - 13:55:42 CDT

Original text of this message