Re: Quality of Oracle MetaLink Notes

From: Tony Sequeira <>
Date: Tue, 25 Mar 2008 16:06:12 +0000
Message-Id: <1206461172.3094.20.camel@comet.sequestor.lan>

On Tue, 2008-03-25 at 08:55 -0700, Robert Freeman wrote:
> It think it falls on us, as openers of an SR, to ensure that the
> reporting is accurate and correct. Granted, we pay for support and we
> can complain until the cows come home about how we should not have to
> do this, or do that, but in the end if we follow-up and ensure
> accuracy and appropriate grammar, etc we all benefit. That being said,
> I'll confess that there are times that I'm just so frustrated with the
> Analyst after working an SR that I just don''t want to have anything
> else to do with them.

Mirrors my experience with first line support. I feel condescended to, to have Metalink notes pointed out when Metalink (and the web) have already been searched, and those avenues exhausted prior to raising an SR.

S. Anthony Sequeira
No motorized vehicles allowed.

Received on Tue Mar 25 2008 - 11:06:12 CDT

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