Re: Quality of Oracle MetaLink Notes

On Tue, 2008-03-25 at 08:55 -0700, Robert Freeman wrote:
> It think it falls on us, as openers of an SR, to ensure that the
> reporting is accurate and correct. Granted, we pay for support and we
> can complain until the cows come home about how we should not have to
> do this, or do that, but in the end if we follow-up and ensure
> accuracy and appropriate grammar, etc we all benefit. That being said,
> I'll confess that there are times that I'm just so frustrated with the
> Analyst after working an SR that I just don''t want to have anything
> else to do with them.

Mirrors my experience with first line support. I feel condescended to, to have Metalink notes pointed out when Metalink (and the web) have already been searched, and those avenues exhausted prior to raising an SR.

-- 
S. Anthony Sequeira
++
No motorized vehicles allowed.
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