Re: Quality of Oracle MetaLink Notes
Date: Tue, 25 Mar 2008 11:20:11 -0500
Especially when you note in the text of the SR that you searched the metalink and even looked at the note they refer you to.
On Tue, Mar 25, 2008 at 11:06 AM, Tony Sequeira <tony_at_sequeira.org.uk> wrote:
> On Tue, 2008-03-25 at 08:55 -0700, Robert Freeman wrote:
> > It think it falls on us, as openers of an SR, to ensure that the
> > reporting is accurate and correct. Granted, we pay for support and we
> > can complain until the cows come home about how we should not have to
> > do this, or do that, but in the end if we follow-up and ensure
> > accuracy and appropriate grammar, etc we all benefit. That being said,
> > I'll confess that there are times that I'm just so frustrated with the
> > Analyst after working an SR that I just don''t want to have anything
> > else to do with them.
> Mirrors my experience with first line support. I feel condescended to,
> to have Metalink notes pointed out when Metalink (and the web) have
> already been searched, and those avenues exhausted prior to raising an
> S. Anthony Sequeira
> No motorized vehicles allowed.
-- Andrew W. Kerber 'If at first you dont succeed, dont take up skydiving.' -- http://www.freelists.org/webpage/oracle-lReceived on Tue Mar 25 2008 - 11:20:11 CDT