RE: No Oracle Support for 11g yet

See my earlier post. Kick support in the behind, tell them to get with the times. 11g IS Supported, officially. Tell them the Beta office said it was being supported and get a manager.

DO NOT TAKE NO FOR AN ANSWER!! It will help us all down the road.

RF

Robert G. Freeman
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Principal Engineer/Team Manager
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  -----Original Message-----
  From: oracle-l-bounce_at_freelists.org
[mailto:oracle-l-bounce_at_freelists.org]On Behalf Of Allen, Brandon   Sent: Tuesday, August 14, 2007 10:20 AM   To: freelists
  Subject: No Oracle Support for 11g yet

  Not sure if anyone else has had this experience, but I opened an SR with Oracle for an 11g question and was told the following today (8/14):

  "11G production release is not yet out and so we from Product support team can not proceed on this SR"

  Apparently the software is ONLY released under the OTN Developer license at this time, not released for production?

  Has anyone else had similar experiences? Anyone know when the production/supported release is expected? I'll ask the tech support rep, but I don't expect much help from him given his responses so far.

  Regards,
  Brandon
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