Oh... and doing that via duty manager would be more reliable. :)
You can explain that you are missing effective communication and would like
to improve Q/A turn over time.
On 2/11/07, Alex Gorbachev <gorbyx_at_gmail.com> wrote:
>
> "I would like this SR to be assigned to the support engineer in my time
> zone".
>
> On 2/11/07, Andreas Piesk < a.piesk_at_gmx.net> wrote:
> >
> > Anand Rao schrieb:
> > > also, you can ask for support to work on your SR during "your" working
> >
> > > hours if you are in the US of A. you can also request for the SR to be
> > > worked upon in the US of A only and not in Elbonia (lovingly known as
> > > Bangalore).
> >
> > how do you do that? how do you request not to route the SR to India?
> > just by including a sentence like 'do not route to India' in the SR?
> >
> > regards,
> > -ap
> >
> > --
> > Andreas Piesk a.piesk_at_gmx.net
> >
> > --
> > http://www.freelists.org/webpage/oracle-l
> >
> >
> >
>
>
> --
> Best regards,
> Alex Gorbachev
>
> The Pythian Group
> Sr. Oracle DBA
>
> http://www.pythian.com/blogs/author/alex/
> http://blog.oracloid.com
>
--
Best regards,
Alex Gorbachev
The Pythian Group
Sr. Oracle DBA
http://www.pythian.com/blogs/author/alex/
http://blog.oracloid.com
--
http://www.freelists.org/webpage/oracle-l
Received on Sun Feb 11 2007 - 11:47:04 CST
