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Message-ID: <3b0f44a10702102309j69e5eacdn3fe77b2a689e0ad5@mail.gmail.com>
Date: Sun, 11 Feb 2007 02:09:52 -0500
From: "K Gopalakrishnan" <kaygopal@gmail.com>
To: shreeni@sbcglobal.net
Subject: Re: Interconnect
Cc: "Kevin Closson" <kevinc@polyserve.com>, gorbyx@gmail.com, 
 "Oracle-L Freelists" <oracle-l@freelists.org>, racdba@freelists.org
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Reply-to: kaygopal@gmail.com

Shreeni,

If you want your SRs to be worked in US, you can request them not to
route the TARs to Bangalore and they would be glad to accept your
request. However I certainly do not agree on your comments about
quality of support from ISC. I have never had a bad experience with
ISC in Bangalore.

Believe it or not, the best support enginners with whom I had worked
with are from ISC Bangalore. Few of them were later moved to BDE in
HQ.

YMMV

-Gopal


On 2/10/07, Shreeni <shreeni@sbcglobal.net> wrote:
> I did ask Support to 'up' my sev priority but Support never responded. The
> irony is whenever I am stuck with Support in Bangalore/India, the
> resolution/attempt to resolve the problem is deplorable. My plan is to
> re-open after a few more days and hope that I get routed to UK or Aus
> support who I find to be exemplary.
>
> Thanks and have a good day.
>
> Shreeni
> (630) 401-2887 (Mobile)
> (630) 837-1730 (Home)
>
>
> -----Original Message-----
> From: Kevin Closson [mailto:kevinc@polyserve.com]
> Sent: Friday, February 09, 2007 11:13 PM
> To: gorbyx@gmail.com; shreeni@sbcglobal.net
> Cc: Chandra.Pabba@fmr.com; shivaswamykr@gmail.com; Oracle-L Freelists
> Subject: RE: Interconnect
>
>
> I can tell you all for certain that a good deal of the RAC testing is done
> with the multiple-instance/single system model. I'm talking functional
> testing...it has been that way since OPS.
>
>
> -----Original Message-----
> From: oracle-l-bounce@freelists.org
> [mailto:oracle-l-bounce@freelists.org] On Behalf Of Alex Gorbachev
> Sent: Friday, February 09, 2007 6:11 PM
> To: shreeni@sbcglobal.net
> Cc: Chandra.Pabba@fmr.com; shivaswamykr@gmail.com; Oracle-L Freelists
> Subject: Re: Interconnect
>
> On 2/8/07, Shreeni <shreeni@sbcglobal.net> wrote:
> > The unsupported thing about my config is that my RAC is Single Node.
>
> Single node RAC must be fully supported configuration. They are just lazy.
> Call them and request to talk to duty manager and show your dissatisfaction
> and how you believe your case should be handled.
>
>
> --
> Best regards,
> Alex Gorbachev
>


-- 
Best Regards,
K Gopalakrishnan
Co-Author: Oracle Wait Interface, Oracle Press 2004
http://www.amazon.com/exec/obidos/tg/detail/-/007222729X/

Author: Oracle Database 10g RAC Handbook, Oracle Press 2006
http://www.amazon.com/gp/product/007146509X/
--
http://www.freelists.org/webpage/oracle-l