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RE: How to reproduce an ORA-7445?

From: Allen, Brandon <Brandon.Allen_at_OneNeck.com>
Date: Wed, 20 Dec 2006 10:08:23 -0700
Message-ID: <04DDF147ED3A0D42B48A48A18D574C45059E267E@NT15.oneneck.corp>


Probably not much point at all because they're always going to ask for it to be reproduced with tracing on and as a DBA that provides tech support myself, I usually find myself in the same position. It's often very difficult if not impossible to troubleshoot a problem that can't be reproduced and on top of that, there is the issue of triage - how much time are you going to spend working on a problem that can't even be reproduced when you've got 10 other fires to fight. If it can't be reproduced, then chances are it won't be a problem again anyway so your time would be better spent elsewhere. Of course, if it does end up recurring, hopefully the next time you will have a better idea of what to look for and compare with the first occurrence to see what the exact conditions were that caused the problem - and each time you will hopefully get closer to being able to reproduce it.

Regards,
Brandon

-----Original Message-----
From: oracle-l-bounce_at_freelists.org
[mailto:oracle-l-bounce_at_freelists.org] On Behalf Of Jesse, Rich

So what's the point of filing an SR unless the problem is 100% reproducible? I'm not trying to be sarcastic, just pragmatic.

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Received on Wed Dec 20 2006 - 11:08:23 CST

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