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Home -> Community -> Mailing Lists -> Oracle-L -> RE: [Q] anyone konw how to read core dump file?
> If we have to do Oracle's second level support work,
> what is the value in Oracle support? Why pay someone
> else for their 'expert' help and then have to do their
> job for them?
How else are they supposed to get training so they can move to the first level of support? Seriously, I hate it when I send them a trace file and they send back a message asking me to tkprof it for them. It's like... don't you *have* tkprof over there, or, are you just trying to get written about in Dilbert?
Bambi.
-----Original Message-----
From: oracle-l-bounce_at_freelists.org
[mailto:oracle-l-bounce_at_freelists.org] On Behalf Of Peter Barnett
Sent: Tuesday, July 12, 2005 8:36 AM
To: Oracle-l
Subject: Re: [Q] anyone konw how to read core dump file?
I had a similar experience with a tar a couple of months ago. The support person apparently did not know how to read a 10046 trace file (huge I admit but he asked for it!). He asked me to read it and send him the important information.
Curiously, he would call me on the phone for all of the work he wanted me to do but update the tar with all of the answers I gave him as if he had done the work. Naturally, I had to update the tar with both his question and my response.
If we have to do Oracle's second level support work, what is the value in Oracle support? Why pay someone else for their 'expert' help and then have to do their job for them?
> i'm guessing they want a stack trace from the core
> dump
> metlaink Note:1812.1 will help you in that effort
>
> dba1 mcc <mccdba1_at_yahoo.com> wrote:
> We have ORACLE 9.2.0.6 installed on REDHAT AS 3.4.
> While we doing import, there has core dump happen. I
> send core dump file and other informations to ORACLE
> support. ORACLE support engineer refuse to read core
> dump file and asked me read core dump file then tell
> him what wrong on core dump file.
>
> Does anyone know how to read LINUX core dump file?
>
> Thanks.
>
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Pete Barnett
Lead Database Administrator
The Regence Group
pnbarne_at_regence.com
-- http://www.freelists.org/webpage/oracle-l -- http://www.freelists.org/webpage/oracle-lReceived on Tue Jul 12 2005 - 09:42:11 CDT
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