RE: Google has the *right* idea

I think Mladen has an excellent point. Years ago I worked for a software vendor and helped customers diagnose problems. I couldn't always communicate clearly and openly. I had to be careful not to appear to disparage the company's products. I would sometimes hint that a given utility shouldn't be used, but that was about it. I couldn't give advice that if mishandled might cause the customer to lose data. The vendor didn't want to get sued for recommending actions that went badly and caused damages. For certain types of questions I find this forum very helpful and refreshing.

Dennis Williams
DBA
Lifetouch, Inc.

-----Original Message-----
From: oracle-l-bounce_at_freelists.org [mailto:oracle-l-bounce_at_freelists.org] On Behalf Of Gogala, Mladen
Sent: Tuesday, October 12, 2004 8:51 AM
To: 'Mercadante, Thomas F'; 'cjpengel.dbalert_at_xs4all.nl'; oracle-l_at_freelists.org
Subject: RE: Google has the *right* idea

Believe it or not, if I were the owner of both oracle and this list, I would not only allow the kind of nagging that goes on here, but also encourage it. Dissatisfied customers are an opportunity for competition, and I would certainly want to know about in time to address any dissatisfaction.
As a life-long liberal, I believe that the openness is the best policy. The first time that a customer feels that he's been had is the last time that I can
count on him as a customer.

--
Mladen Gogala
A & E TV Network
Ext. 1216




> -----Original Message-----

> From: Mercadante, Thomas F 

> [mailto:thomas.mercadante_at_labor.state.ny.us] 

> Sent: Tuesday, October 12, 2004 9:43 AM

> To: 'Gogala, Mladen'; 'cjpengel.dbalert_at_xs4all.nl'; 

> oracle-l_at_freelists.org

> Subject: RE: Google has the *right* idea

> 

> 

> Mladen,

> 

> What I meant was that we are pretty free to complain about 

> Oracle in general, and the special features we have to put up 

> with in the new releases.

> 

> If you owned a company, would you pay for a web site and 

> allow bashing like this?  I would think that you'd control 

> the content to make sure that your company always came out 

> looking good.

> 

> Tom Mercadante

> Oracle Certified Professional

> 

> 

> -----Original Message-----

> From: Gogala, Mladen [mailto:Mladen.Gogala_at_aetn.com] 

> Sent: Tuesday, October 12, 2004 9:37 AM

> To: 'thomas.mercadante_at_labor.state.ny.us'; 

> 'cjpengel.dbalert_at_xs4all.nl'; oracle-l_at_freelists.org

> Subject: RE: Google has the *right* idea

> 

> 

> So, this is a "no spin" zone? O'Adams factor? First, there was 

> the Oh'Really factor, then came the O'Franken factor and now 

> this list is becoming yet another factor?

> 

> --

> Mladen Gogala

> A & E TV Network

> Ext. 1216

> 

> 

> > -----Original Message-----

> > From: Mercadante, Thomas F 

> > [mailto:thomas.mercadante_at_labor.state.ny.us]

> > Sent: Tuesday, October 12, 2004 8:44 AM

> > To: 'cjpengel.dbalert_at_xs4all.nl'; oracle-l_at_freelists.org

> > Subject: RE: Google has the *right* idea

>  

> > (with cash) an open forum like this one - it would soon be crushed 

> > with the spin (sales) doctors.

> 

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