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Home -> Community -> Mailing Lists -> Oracle-L -> RE: d/b health check
Right! Communication with users is paramount. Pain is
always worse when you don't know if anyone is working
on it as apposed to when you know someone is working on
it. Then, circumstances are even better if you know
WHO is working on it.
It takes extra time to contact folks with feedback,
etc. but it can also buy you time which is often
needed. :)
On Wed, 25 Aug 2004 10:38:28 -0400, "Freeman, Donald" wrote:
>
> I agree with your point that users many not know when
> something isn't =
> working right or not understand the significance of
> something they =
> observe. I have visited users on site and watched as
> they clicked =
> through warnings, exceptions and errors without
comment
> to get to the =
> problem that is really bugging them. So yes, people do
> ignore obvious =
> problems if the pain is tolerable. But my approach
> would be to engage =
> my users rather than try instrument the database in
> such a way that =
> would reduce my dependence on prompt disclosure of
> issues from my users. =
> You haven't said anything I disagree with but,
> personally, I have more =
> confidence in my ability to extract the details of my
> users experience =
> through communication and observation than setting up
a
> health check. =
> I'm in a position to do that with my users though and
> I'm sure many =
> DBA's don't have that kind of contact.
-- Archives are at http://www.freelists.org/archives/oracle-l/ FAQ is at http://www.freelists.org/help/fom-serve/cache/1.html -----------------------------------------------------------------Received on Wed Aug 25 2004 - 10:01:51 CDT
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