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RE: very odd problem....oracle support has been no help so far.

From: Chris Stephens <ChrisStephens_at_affina.com>
Date: Fri, 21 May 2004 10:16:23 -0500
Message-ID: <4A82CFCF30FDD211A7960008C7B1917023696AC7@hero.affina.net>


Permissions are fine. Nothing has changed there.

I'm having the sysadmin run fuser now....but I believe it will only show the processes that will not go away. ..i'll post the results

-----Original Message-----

From: Goulet, Dick [mailto:DGoulet_at_vicr.com] Sent: Friday, May 21, 2004 9:55 AM
To: oracle-l_at_freelists.org
Subject: RE: very odd problem....oracle support has been no help so far.

Chris,

        Two things come to mind,

  1. What are the permissions on the database files? Has their ownership = and/or group changed?
  2. Try getting the sysadmins to run an fuser command on the files when = the database is known to be down.

Dick Goulet
Senior Oracle DBA
Oracle Certified 8i DBA

-----Original Message-----

From: Chris Stephens [mailto:ChrisStephens_at_affina.com] Sent: Friday, May 21, 2004 10:40 AM
To: oracle-l_at_freelists.org
Subject: very odd problem....oracle support has been no help so far.

8.1.7.2 on HP 11

Two days ago we had a problem with our san that crashed a few of our databases. I was told failed drives but I don't know how to validate = that
and communication on the issue has been sketchy.

Everything seems to be fine except for one database. It is a reporting database that contains replicated data from a remote site. =20 The refresh of the materialized views is scheduled for every 2 hours. = When
the job runs we receive a 600 error with the following arguments: ORA-00600: internal error code, arguments: [6731], [1], [0], [3], [], = [],
[], []
ORA-00600: internal error code, arguments: [17090], [], [], [], [], [], = [],
[]
ORA-12012: error on auto execute of job 41 ORA-12008: error in snapshot refresh path

And it gets worse. I tried shutting down the database with 'shutdown immediate'...nothing. 'Shutdown abort'..ok. Startup returns:

SQL> conn / as sysdba
Connected to an idle instance.
SQL> startup
ORACLE instance started.
Total System Global Area 87521768 bytes
Fixed Size 104936 bytes
Variable Size 38092800 bytes
Database Buffers 49152000 bytes
Redo Buffers 172032 bytes
ORA-01102: cannot mount database in EXCLUSIVE mode SQL> I then shutdown abort and ps -ef | grep SID. There are several = processes
out there. I try to kill -9 them but they won't go away. =20

Sysadmins can't kill the processes either. We reboot the machine, = processes
are gone. Startup the database. Run the refresh.....it 'hangs' for = hours
and hours. Shutdown the database after trying to figure out what is = going
on (possibly rollback from crash?...but no) and the try to restart but receive the same unable to mount error with associated processes. The = other
weird thing is that the majority of datafiles in the database have not = been
touched or updated by oracle in some time. =20

I don't know what to do.

I opened a tar from oracle but have received no help so far. Anyone have any ideas?

Thanks
chris



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Received on Fri May 21 2004 - 10:13:26 CDT

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