RE: how does oracle support work?

From: Pete Sharman <peter.sharman_at_oracle.com>
Date: Thu, 20 May 2004 03:19:36 +1000
Message-Id: <200405191719.i4JHJZXP014443@rgmgw3.us.oracle.com>

Well, hell, what do you think you need to do for a critical TAR if a non-cr= itical one means you need to be at your desk 24x7? :)

I assume you mean critical.  In that case, neither you nor the analyst need=
s to be at their desk 24x7.  You need to have someone who's familiar with t=
he problem and can continue the resolution, while the analyst passes it on =

to another analyst with as detailed a briefing as possible.

Pete
=

"Controlling developers is like herding cats." Kevin Loney, Oracle DBA Handbook
=

"Oh no, it's not. It's much harder than that!" Bruce Pihlamae, long-term Oracle DBA

-----Original Message-----

From: oracle-l-bounce_at_freelists.org [mailto:oracle-l-bounce_at_freelists.org] = On Behalf Of ryan.gaffuri_at_cox.net
Sent: Thursday, 20 May 2004 2:49 AM
To: oracle-l_at_freelists.org
Subject: how does oracle support work?

If I open a non-critical tar(one where they want you at your desk 24x7), it= is assigned to one analyst correct? =

What happens if I update the TAR when this analyst is not in the office? =

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Received on Wed May 19 2004 - 12:21:41 CDT