From oracle-l-bounce@freelists.org Tue Apr 6 13:44:43 2004 Return-Path: Received: from air189.startdedicated.com (root@localhost) by orafaq.com (8.11.6/8.11.6) with ESMTP id i36IihF02443 for ; Tue, 6 Apr 2004 13:44:43 -0500 X-ClientAddr: 206.53.239.180 Received: from turing.freelists.org (freelists-180.iquest.net [206.53.239.180]) by air189.startdedicated.com (8.11.6/8.11.6) with ESMTP id i36Iiho02438 for ; Tue, 6 Apr 2004 13:44:43 -0500 Received: from localhost (localhost [127.0.0.1]) by turing.freelists.org (Avenir Technologies Mail Multiplex) with ESMTP id 1A1406343AD; Tue, 6 Apr 2004 13:39:31 -0500 (EST) Received: from turing.freelists.org ([127.0.0.1]) by localhost (turing [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 26489-85; Tue, 6 Apr 2004 13:39:30 -0500 (EST) Received: from turing (localhost [127.0.0.1]) by turing.freelists.org (Avenir Technologies Mail Multiplex) with ESMTP id 5ABF1634F22; Tue, 6 Apr 2004 13:39:30 -0500 (EST) Received: with ECARTIS (v1.0.0; list oracle-l); Tue, 06 Apr 2004 13:38:18 -0500 (EST) X-Original-To: oracle-l@freelists.org Delivered-To: oracle-l@freelists.org Received: from localhost (localhost [127.0.0.1]) by turing.freelists.org (Avenir Technologies Mail Multiplex) with ESMTP id D66426345F4 for ; Tue, 6 Apr 2004 13:38:17 -0500 (EST) Received: from turing.freelists.org ([127.0.0.1]) by localhost (turing [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 26484-64 for ; Tue, 6 Apr 2004 13:38:17 -0500 (EST) Received: from tera.umi.com (tera.umi.com [192.195.245.144]) by turing.freelists.org (Avenir Technologies Mail Multiplex) with ESMTP id 7FD256342E4 for ; Tue, 6 Apr 2004 13:38:17 -0500 (EST) Received: from aabo-exchange04.bos.il.pqe (aabo-exchange04.bos.il.pqe [172.24.3.67]) by tera.umi.com (8.12.10/8.12.10) with ESMTP id i36IlUY3027413 for ; Tue, 6 Apr 2004 14:47:30 -0400 Received: from bosmail00.bos.il.pqe ([172.24.3.64]) by aabo-exchange04.bos.il.pqe with Microsoft SMTPSVC(6.0.3790.0); Tue, 6 Apr 2004 14:47:34 -0400 X-MimeOLE: Produced By Microsoft Exchange V6.0.6249.0 content-class: urn:content-classes:message MIME-Version: 1.0 Content-type: text/plain; charset=us-ascii Content-Transfer-Encoding: 8bit Subject: RE: RE: how good is oracle tech support? Date: Tue, 6 Apr 2004 14:47:30 -0400 Message-ID: <4C9B6FDA0B06FE4DAF5918BBF0AD82CF03B45433@bosmail00.bos.il.pqe> X-MS-Has-Attach: X-MS-TNEF-Correlator: Thread-Topic: RE: how good is oracle tech support? Thread-Index: AcQcBbb8JezE7oZfSVKaGB55D2gYkwAAY6iw From: "Bobak, Mark" To: X-OriginalArrivalTime: 06 Apr 2004 18:47:34.0006 (UTC) FILETIME=[9F881160:01C41C07] X-Virus-Scanned: by amavisd-new at freelists.org X-archive-position: 2638 X-ecartis-version: Ecartis v1.0.0 Sender: oracle-l-bounce@freelists.org Errors-To: oracle-l-bounce@freelists.org X-original-sender: Mark.Bobak@il.proquest.com Precedence: normal Reply-To: oracle-l@freelists.org X-list: oracle-l X-Virus-Scanned: by amavisd-new at freelists.org One thing I noticed is that a few months ago, the analysts covering MetaLink all seemed to get rotated at once. They had some excellent analysts covering the Oracle Server forums, Reem Munakash, Melissa Holman, Ken Robinson, just to name a few, were all excellent. The bad news is, they all seem to be gone, and some of the new names, no, I won't mention any, are pretty bad. =20 Mark J. Bobak Oracle DBA ProQuest Company Ann Arbor, MI "Post Hoc Ergo Propter Hoc" -----Original Message----- From: April Wells [mailto:AWells@csedge.com]=20 Sent: Tuesday, April 06, 2004 2:34 PM To: 'oracle-l@freelists.org' Subject: RE: RE: how good is oracle tech support? Australia is great! They are really really early in the morning US time. April Wells Oracle DBA/Oracle Apps DBA Corporate Systems Amarillo Texas @>-->-->-- "Few people really enjoy the simple pleasure of flying a kite" Adam Wells age 11 "Imagination is the highest kite one can fly." Lauren Bacall=20 -----Original Message----- From: Boivin, Patrice J [mailto:BoivinP@mar.dfo-mpo.gc.ca] Sent: Tuesday, April 06, 2004 11:34 AM To: 'oracle-l@freelists.org' Subject: RE: RE: how good is oracle tech support? How do we time it to talk to Australia's tech support? Is that really late during the night? Three years ago I talked with a tech in Ireland or the UK, that was really early in the morning though. He was competent. I've spoken with people in the U.S. as well. They are capable. Whether I get to talk to them or not seems to depend on what the issue is and the severity level. If we did "make friends" with someone in senior support, how would we reach them instead of going through the 1st line people. Patrice ---------------------------------------------------------------- Please see the official ORACLE-L FAQ: http://www.orafaq.com ---------------------------------------------------------------- To unsubscribe send email to: oracle-l-request@freelists.org put 'unsubscribe' in the subject line. -- Archives are at http://www.freelists.org/archives/oracle-l/ FAQ is at http://www.freelists.org/help/fom-serve/cache/1.html ----------------------------------------------------------------- The information contained in this communication, including attachments, is strictly confidential and for the intended use of the addressee only; it may also contain proprietary, price sensitive, or legally privileged information. Notice is hereby given that any disclosure, distribution, dissemination, use, or copying of the information by anyone other than the intended recipient is strictly prohibited and may be illegal. 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