Re: RE: how good is oracle tech support?

On 04/06/2004 12:17:10 PM, Pete Sharman wrote:

> 1. Dangerous to know - incorrect usage may cause even further problems
> 2. Not necessary for you to know - see 1, or
> 3. Provides information that competitors would LOVE to know
>

With the point 1, I couldn't agree more. There are people, even on this list, who are dangers for the cup holders on their machines and shouldn't go near a computer. Giving internal information to people like that would be like giving a loaded gun to a 5 years old: a recipe for disaster.

With point 3, I disagree. There are many "Oracle Internals" books, some by people who have worked for Oracle and the best one from the guy who has never worked for Oracle (Steve Adams). Internal information is accessible to anybody, who knows the methodology (block dumps, system dumps, trace files for the events 10053 and and 10046). Some of the discussions on this list are so technically detailed that the next level would be to write the actual code. I have personally done some rather nasty stuff to reveal oracle internals, but am not inclined to talk about that in public. In other words, there isn't much that competitors couldn't find out about Oracle. Second, most of the interesting so called "internal documents", are about bugs. That, my friend, should not be a big secret, at least not for the Oracle's customers, as it is frequently extremely helpful and necessary information.

-- 
Mladen Gogala
Oracle DBA
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