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Home -> Community -> Mailing Lists -> Oracle-L -> RE: how good is oracle tech support?
Ryan -
Sorry about the false send - laptop issues. I have found that quality is overall excellent, but a lot depends on how you phrase your TAR. It is not unusual for you to get a first line person until you can spell out the seriousness of your request.
Offhand I would say that worrying about plan table locations sounds like a trivial request.
Dennis Williams
DBA
Lifetouch, Inc.
dwilliams_at_lifetouch.com
-----Original Message-----
From: oracle-l-bounce_at_freelists.org
[mailto:oracle-l-bounce_at_freelists.org]On Behalf Of ryan.gaffuri_at_cox.net
Sent: Tuesday, April 06, 2004 8:55 AM
To: oracle-l_at_freelists.org
Subject: how good is oracle tech support?
I typically get a copy and paste when I open a non-trivial TAR. I then have to push them to get real support. The latest thing they told me is that the PLAN_TABLE needs to be in each user that wants to use it.
I know this isn't correct. It's on asktom. I use a global temp table in a DBA account and grant privileges on it to everyone.
anyone else have problems with tech support?
FAQ is at http://www.freelists.org/help/fom-serve/cache/1.htmlput 'unsubscribe' in the subject line.
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