RE: Which storage solution is good or you will recommend

The high end arrays from EMC and Hitachi, and to a lesser extent NetApp, all have this sort of dial-home functionality. I can't speak for Hitachi (though I've heard good things), but the Symmetrix will dial home for events that seem completely inocuous (a host is rebooted that is attached to the storage, for example), and in many cases a lab tech will dial back into the array to take a look. This could happen many many times a month and is one of the reasons a premium is paid for high-end arrays.

Thanks,
Matt

--
Matthew Zito
GridApp Systems
Email: mzito_at_gridapp.com
Cell: 646-220-3551
Phone: 212-358-8211 x 359
http://www.gridapp.com



> -----Original Message-----

> From: ml-errors_at_fatcity.com [mailto:ml-errors_at_fatcity.com] On 

> Behalf Of Bellow, Bambi

> Sent: Wednesday, December 03, 2003 11:39 AM

> To: Multiple recipients of list ORACLE-L

> Subject: RE: Which storage solution is good or you will recommend

> 

> 

> > We lost a board on our 9970 and it phoned home and a 

> hitachi tech was 

> > here

> the 

> > next day to replace it and we didn't even know it was broken. They 

> > replace

> 

> > boards and upgrade firmware live.

> 

> 

> We had the same experience with EMC.  

> 

> Talk about service!

> 

> Can you imagine getting a phone call... "Hi, this is Oracle 

> support.  About that ora-600 in your alert.log..."

> 

> "What 600 in my alert log?"

> 

> "Well, indications are that you are *going* to have a 600 

> problem within the next 48 hours, and we'd just like to 

> correct this situation before you run into problems..."

> 

> -- 

> Please see the official ORACLE-L FAQ: http://www.orafaq.net

> -- 

> Author: Bellow, Bambi

>   INET: bbellow_at_chi.navtech.com

> 

> Fat City Network Services    -- 858-538-5051 http://www.fatcity.com

> San Diego, California        -- Mailing list and web hosting services

> ---------------------------------------------------------------------

> To REMOVE yourself from this mailing list, send an E-Mail message

> to: ListGuru_at_fatcity.com (note EXACT spelling of 'ListGuru') 

> and in the message BODY, include a line containing: UNSUB 

> ORACLE-L (or the name of mailing list you want to be removed 

> from).  You may also send the HELP command for other 

> information (like subscribing).

> 


-- 
Please see the official ORACLE-L FAQ: http://www.orafaq.net
-- 
Author: Matthew Zito
  INET: mzito_at_gridapp.com

Fat City Network Services    -- 858-538-5051 http://www.fatcity.com
San Diego, California        -- Mailing list and web hosting services
---------------------------------------------------------------------
To REMOVE yourself from this mailing list, send an E-Mail message
to: ListGuru_at_fatcity.com (note EXACT spelling of 'ListGuru') and in
the message BODY, include a line containing: UNSUB ORACLE-L
(or the name of mailing list you want to be removed from).  You may
also send the HELP command for other information (like subscribing).