Cary, you're intention is good, but you need to take
the more effective (Dirty Harry) approach:
Customer: "It's Slow"
Me: What is?
Customer: The application. Make it fast.
Me: Maybe I can make it fast, maybe I can't. You've
got to ask yourself one question. Do I feel lucky
today? Well do ya punk?
(at which point out comes the invoice...)
:-)
- Cary Millsap <cary.millsap_at_hotsos.com> wrote: >
These are the BEST projects to be on. You took a
> different path than I
> would have at the second "Me" line. I would shoot
> for:
>
> Customer: "It's Slow"
> Me: What is?
> Customer: The application. Make it fast.
> Me: Show me.
> Customer: Okay, come see.
>
> Then your job becomes to get a 10046/12 trace on
> what you're watching.
> From there, it's all downhill.
>
>
> Cary Millsap
> Hotsos Enterprises, Ltd.
> http://www.hotsos.com
>
> Upcoming events:
> - Performance Diagnosis 101: 10/28 Phoenix, 11/19
> Sydney
> - Hotsos Symposium 2004: March 7-10 Dallas
> - Visit www.hotsos.com for schedule details...
>
>
> -----Original Message-----
> rgaffuri_at_cox.net
> Sent: Tuesday, October 07, 2003 2:24 PM
> To: Multiple recipients of list ORACLE-L
>
> how many projects actually have SLAs? Ive been on 5
> projects and none of
> them have had them. Its always been.
>
> Customer: 'It's Slow'
> Me: What is?
> Customer: The application. Make it fast.
> Me: Define fast.
> Customer: As fast as possible. Do it now.
>
> >
> > From: Wolfgang Breitling <breitliw_at_centrexcc.com>
> > Date: 2003/10/07 Tue PM 02:59:55 EDT
> > To: Multiple recipients of list ORACLE-L
> <ORACLE-L_at_fatcity.com>
> > Subject: RE: Cary's Book - new topic
> >
> > Good point. I suppose this gets into the realm of
> "perceived response
> > time". Some applications break long transactions
> into several user
> > interactions to hide the real response time. The
> application still
> makes
> > its SLA defined as "90% of transactions complete
> in < 3 seconds" while
> the
> > real transaction takes a lot longer. However, the
> user is kept busy
> and you
> > get into that perception thing. I know that if I
> see a traffic jam, I
> look
> > for ways to detour around it. Even it I don't save
> any time (there is
> no
> > way of telling really), I have at least the
> impression that I'm doing
> > something, that I'm in charge, rather sitting
> passively in the jam
> crawling
> > along, waiting for something the clear up.
> >
> > At 12:39 PM 10/7/2003, you wrote:
> >
> > >Also, if we are to really address the business
> case as you suggest
> then
> > >the definition should also include the quality of
> the response. If
> the
> > >response is quick but incomplete and the user has
> to ask 10 questions
> to
> > >get at the one real answer he's after then what
> good is a fast
> response
> > >time?
> > >
> > >-----Original Message-----
> > >Sent: Tuesday, October 07, 2003 12:09 PM
> > >To: Multiple recipients of list ORACLE-L
> >
> > Wolfgang Breitling
> > Oracle7, 8, 8i, 9i OCP DBA
> > Centrex Consulting Corporation
> > http://www.centrexcc.com
> >
> >
> > --
> > Please see the official ORACLE-L FAQ:
> http://www.orafaq.net
> > --
> > Author: Wolfgang Breitling
> > INET: breitliw_at_centrexcc.com
> >
> > Fat City Network Services -- 858-538-5051
> http://www.fatcity.com
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> web hosting services
> >
>
> > To REMOVE yourself from this mailing list, send an
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> --
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> Author: <rgaffuri_at_cox.net
> INET: rgaffuri_at_cox.net
>
> Fat City Network Services -- 858-538-5051
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> To REMOVE yourself from this mailing list, send an
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> Author: Cary Millsap
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>
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Connor McDonald
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"GIVE a man a fish and he will eat for a day. But TEACH him how to fish, and...he will sit in a boat and drink beer all day"
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Received on Wed Oct 08 2003 - 20:09:24 CDT
