You point out something that I've found most developers/DBAs don't
do... actually sit with the end user to see what the problem is.
This happens at the design end as well. I have seen way too many "user
friendly" applications that aren't, because the programmer wrote it for
someone at his/her technical level and not for the clerk who actually
uses it.
I'm STILL fighting with one development team who wrote a search screen,
with ONE box for data entry and did not have the cursor sit in the box.
One extra mouse click for the end user. Every time they search.
- Cary Millsap <cary.millsap_at_hotsos.com> wrote:
> These are the BEST projects to be on. You took a different path than
> I
> would have at the second "Me" line. I would shoot for:
>
> Customer: "It's Slow"
> Me: What is?
> Customer: The application. Make it fast.
> Me: Show me.
> Customer: Okay, come see.
>
> Then your job becomes to get a 10046/12 trace on what you're
> watching.
> From there, it's all downhill.
>
>
> Cary Millsap
> Hotsos Enterprises, Ltd.
> http://www.hotsos.com
>
> Upcoming events:
> - Performance Diagnosis 101: 10/28 Phoenix, 11/19 Sydney
> - Hotsos Symposium 2004: March 7-10 Dallas
> - Visit www.hotsos.com for schedule details...
>
>
> -----Original Message-----
> rgaffuri_at_cox.net
> Sent: Tuesday, October 07, 2003 2:24 PM
> To: Multiple recipients of list ORACLE-L
>
> how many projects actually have SLAs? Ive been on 5 projects and none
> of
> them have had them. Its always been.
>
> Customer: 'It's Slow'
> Me: What is?
> Customer: The application. Make it fast.
> Me: Define fast.
> Customer: As fast as possible. Do it now.
>
> >
> > From: Wolfgang Breitling <breitliw_at_centrexcc.com>
> > Date: 2003/10/07 Tue PM 02:59:55 EDT
> > To: Multiple recipients of list ORACLE-L <ORACLE-L_at_fatcity.com>
> > Subject: RE: Cary's Book - new topic
> >
> > Good point. I suppose this gets into the realm of "perceived
> response
> > time". Some applications break long transactions into several user
> > interactions to hide the real response time. The application still
> makes
> > its SLA defined as "90% of transactions complete in < 3 seconds"
> while
> the
> > real transaction takes a lot longer. However, the user is kept busy
> and you
> > get into that perception thing. I know that if I see a traffic jam,
> I
> look
> > for ways to detour around it. Even it I don't save any time (there
> is
> no
> > way of telling really), I have at least the impression that I'm
> doing
> > something, that I'm in charge, rather sitting passively in the jam
> crawling
> > along, waiting for something the clear up.
> >
> > At 12:39 PM 10/7/2003, you wrote:
> >
> > >Also, if we are to really address the business case as you suggest
> then
> > >the definition should also include the quality of the response. If
> the
> > >response is quick but incomplete and the user has to ask 10
> questions
> to
> > >get at the one real answer he's after then what good is a fast
> response
> > >time?
> > >
> > >-----Original Message-----
> > >Sent: Tuesday, October 07, 2003 12:09 PM
> > >To: Multiple recipients of list ORACLE-L
> >
> > Wolfgang Breitling
> > Oracle7, 8, 8i, 9i OCP DBA
> > Centrex Consulting Corporation
> > http://www.centrexcc.com
> >
> >
> > --
> > Please see the official ORACLE-L FAQ: http://www.orafaq.net
> > --
> > Author: Wolfgang Breitling
> > INET: breitliw_at_centrexcc.com
> >
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> Author: <rgaffuri_at_cox.net
> INET: rgaffuri_at_cox.net
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Received on Wed Oct 08 2003 - 06:59:24 CDT
