Oracle-L: RE: RE: Cary's Book

From: April Wells <awells_at_csedge.com>
Date: Tue, 07 Oct 2003 12:29:34 -0800
Message-ID: <F001.005D24B5.20031007122934@fatcity.com>

we do. We aren't 24x7, but we are 5 am Monday through 6 pm Saturday with a 48 hour permissible window IF we declare an emergency and give them 30 days notice if we are going to be down outside of the regular hours (i.e. upgrades... )

April Wells
Oracle DBA/Oracle Apps DBA
Corporate Systems
Amarillo Texas
/\
/ \

/     \
\     /

\/
>\<

     \
     >\<
         \

Few people really enjoy the simple pleasure of flying a kite Adam Wells age 11

-----Original Message-----
Sent: Tuesday, October 07, 2003 2:24 PM
To: Multiple recipients of list ORACLE-L

how many projects actually have SLAs? Ive been on 5 projects and none of them have had them. Its always been.

Customer: 'It's Slow'
Me: What is?
Customer: The application. Make it fast. Me: Define fast.
Customer: As fast as possible. Do it now.

> 
> From: Wolfgang Breitling <breitliw_at_centrexcc.com>
> Date: 2003/10/07 Tue PM 02:59:55 EDT
> To: Multiple recipients of list ORACLE-L <ORACLE-L_at_fatcity.com>
> Subject: RE: Cary's Book - new topic
> 
> Good point. I suppose this gets into the realm of "perceived response 
> time". Some applications break long transactions into several user 
> interactions to hide the real response time. The application still makes 
> its SLA defined as "90% of transactions complete in < 3 seconds" while the

> real transaction takes a lot longer. However, the user is kept busy and you
> get into that perception thing. I know that if I see a traffic jam, I look

> for ways to detour around it. Even it I don't save any time (there is no 
> way of telling really), I have at least the impression that I'm doing 
> something, that I'm in charge, rather sitting passively in the jam

crawling

> along, waiting for something the clear up.
> 
> At 12:39 PM 10/7/2003, you wrote:
> 
> >Also, if we are to really address the business case as you suggest then
> >the definition should also include the quality of the response. If the
> >response is quick but incomplete and the user has to ask 10 questions to
> >get at the one real answer he's after then what good is a fast response
> >time?
> >
> >-----Original Message-----
> >Sent: Tuesday, October 07, 2003 12:09 PM
> >To: Multiple recipients of list ORACLE-L
> 
> Wolfgang Breitling
> Oracle7, 8, 8i, 9i OCP DBA
> Centrex Consulting Corporation
> http://www.centrexcc.com 
> 
> 
> -- 
> Please see the official ORACLE-L FAQ: http://www.orafaq.net
> -- 
> Author: Wolfgang Breitling
>   INET: breitliw_at_centrexcc.com
> 
> Fat City Network Services    -- 858-538-5051 http://www.fatcity.com
> San Diego, California        -- Mailing list and web hosting services
> ---------------------------------------------------------------------
> To REMOVE yourself from this mailing list, send an E-Mail message
> to: ListGuru_at_fatcity.com (note EXACT spelling of 'ListGuru') and in
> the message BODY, include a line containing: UNSUB ORACLE-L
> (or the name of mailing list you want to be removed from).  You may
> also send the HELP command for other information (like subscribing).
>

-- 
Please see the official ORACLE-L FAQ: http://www.orafaq.net
-- 
Author: <rgaffuri_at_cox.net
  INET: rgaffuri_at_cox.net

Fat City Network Services    -- 858-538-5051 http://www.fatcity.com
San Diego, California        -- Mailing list and web hosting services
---------------------------------------------------------------------
To REMOVE yourself from this mailing list, send an E-Mail message
to: ListGuru_at_fatcity.com (note EXACT spelling of 'ListGuru') and in
the message BODY, include a line containing: UNSUB ORACLE-L
(or the name of mailing list you want to be removed from).  You may
also send the HELP command for other information (like subscribing).

The information contained in this communication, including attachments, is strictly 
confidential and for the intended use of the addressee only; it may also contain 
proprietary, price sensitive, or legally privileged information. Notice is hereby given that 
any disclosure, distribution, dissemination, use, or copying of the information by anyone 
other than the intended recipient is strictly prohibited and may be illegal. If you have 
received this communication in error, please notify the sender immediately by reply e-mail, 
delete this communication, and destroy all copies.
 

Corporate Systems, Inc. has taken reasonable precautions to ensure that any attachment to 
this e-mail has been swept for viruses. We specifically disclaim all liability and will 
accept no responsibility for any damage sustained as a result of software viruses and advise 
you to carry out your own virus checks before opening any attachment.

-- 
Please see the official ORACLE-L FAQ: http://www.orafaq.net
-- 
Author: April Wells
  INET: awells_at_csedge.com

Fat City Network Services    -- 858-538-5051 http://www.fatcity.com
San Diego, California        -- Mailing list and web hosting services
---------------------------------------------------------------------
To REMOVE yourself from this mailing list, send an E-Mail message
to: ListGuru_at_fatcity.com (note EXACT spelling of 'ListGuru') and in
the message BODY, include a line containing: UNSUB ORACLE-L
(or the name of mailing list you want to be removed from).  You may
also send the HELP command for other information (like subscribing).

Received on Tue Oct 07 2003 - 15:29:34 CDT

RE: RE: Cary's Book - new topic