repeat after me "I want to speak to the duty manager". Keep repeating
until they GIVE you to the duty manager.
It still works.
or, easier, make friends with someone in Support who actually has a
clue or two... then have them check on your Tars. This also works but
you need a large "slush fund" for the requisite alcohol and chocolate
bribes :)
- Kevin Lange <klange_at_ppoone.com> wrote:
> I had a meeting once with the VP in charge of support for the south
> when I
> worked for my last job in Texas. We had been having major support
> problems
> with Oracle and were tired of paying such high prices for crap.
>
> One of the things he told me was that you can always tell them that
> you want
> to speak directly with the next tier of support .... i.e. skip the
> first
> tier all together and go to the more knowledgeable ones. When you
> ask, they
> are supposed to hand you off to the next group.
>
> I tried it a couple times and it actually worked...... of course,
> that was
> back in '97. They may have changed policies by now.
>
> -----Original Message-----
> Sent: Wednesday, February 19, 2003 11:00 AM
> To: Multiple recipients of list ORACLE-L
>
>
> Yes, in general since they moved most support to India, you get
> analysts
> that are more interested in playing the blame game than solving
> problems.
> Sigh, I miss the Aussies. I sometimes used to wait to submit a TAR
> until
> they were on shift just because I got better. faster solutions. I
> find that
> I generally know more about what's going on than the new first tier
> support
> people.
>
> Allan
>
> -----Original Message-----
> Sent: Wednesday, February 19, 2003 8:39 AM
> To: Multiple recipients of list ORACLE-L
>
>
>
> Are these people at Oracle Support always this stupid??! I'm having
> an
> argument with an analyst regarding the permissions to the
> listener.log
> (which is set to full control) but keeps blowing errors!!!
>
> GRRRRRRRRRRRR
>
> Lisa Koivu
> Oracle Database Administrator
> Fairfield Resorts, Inc.
> 5259 Coconut Creek Parkway
> Ft. Lauderdale, FL, USA 33063
> Office: 954-935-4117
> Fax: 954-935-3639
> Cell: 954-683-4459
>
> -- Please see the official ORACLE-L FAQ: http://www.orafaq.net --
> Author:
> Koivu, Lisa INET: Lisa.Koivu_at_efairfield.com Fat City Network Services
> --
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Received on Wed Feb 19 2003 - 14:42:57 CST
