Oracle-L: RE: GRRRRR OWS

From: Kevin Lange <klange_at_ppoone.com>
Date: Wed, 19 Feb 2003 11:45:10 -0800
Message-ID: <F001.00551CC4.20030219114510@fatcity.com>

I had a meeting once with the VP in charge of support for the south when I worked for my last job in Texas. We had been having major support problems with Oracle and were tired of paying such high prices for crap.

One of the things he told me was that you can always tell them that you want to speak directly with the next tier of support .... i.e. skip the first tier all together and go to the more knowledgeable ones. When you ask, they are supposed to hand you off to the next group.

I tried it a couple times and it actually worked...... of course, that was back in '97. They may have changed policies by now.

-----Original Message-----
Sent: Wednesday, February 19, 2003 11:00 AM To: Multiple recipients of list ORACLE-L

Yes, in general since they moved most support to India, you get analysts that are more interested in playing the blame game than solving problems. Sigh, I miss the Aussies. I sometimes used to wait to submit a TAR until they were on shift just because I got better. faster solutions. I find that I generally know more about what's going on than the new first tier support people.

Allan

-----Original Message-----
Sent: Wednesday, February 19, 2003 8:39 AM To: Multiple recipients of list ORACLE-L

Are these people at Oracle Support always this stupid??! I'm having an argument with an analyst regarding the permissions to the listener.log (which is set to full control) but keeps blowing errors!!!

GRRRRRRRRRRRR Lisa Koivu
Oracle Database Administrator
Fairfield Resorts, Inc.
5259 Coconut Creek Parkway
Ft. Lauderdale, FL, USA 33063
Office: 954-935-4117
Fax: 954-935-3639
Cell: 954-683-4459

Please see the official ORACLE-L FAQ: http://www.orafaq.net -- Author: Koivu, Lisa INET: Lisa.Koivu_at_efairfield.com Fat City Network Services -- 858-538-5051 http://www.fatcity.com San Diego, California -- Mailing list and web hosting services --------------------------------------------------------------------- To REMOVE yourself from this mailing list, send an E-Mail message to: ListGuru_at_fatcity.com (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing).

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Please see the official ORACLE-L FAQ: http://www.orafaq.net
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Author: Kevin Lange
INET: klange_at_ppoone.com

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To REMOVE yourself from this mailing list, send an E-Mail message to: ListGuru_at_fatcity.com (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing). Received on Wed Feb 19 2003 - 13:45:10 CST