Re: Oracle Arm Twisting?

Well, read this poem:

99 bugs in the programs
99 bugs
fixed some bugs
install a patch

101 bugs in the program....

Yechiel Adar
Mehish
----- Original Message -----
To: Multiple recipients of list ORACLE-L <ORACLE-L_at_fatcity.com> Sent: Thursday, August 15, 2002 5:08 AM

> I guess you are not using Oracle Human Resources Applications. For most of
> the patches that we've applied, there are new bugs. It's a never-ending
> applying patches-after-patches ... We've lost count of the number of TARs
> opened. The worst part is after applying a patch to solve a bug, the new
> problem which was not documented in the readme file always emerge itself
> after sometime. By then, it's too late to revert back to the old version.
> Are we the only company having the problem ? sigh..
>
> Regds,
> Catherine
> -----Original Message-----
> From: Conboy, Jim [mailto:Jim.Conboy_at_trw.com]
> Sent: Thursday, August 15, 2002 5:54 AM
> To: Multiple recipients of list ORACLE-L
> Subject: RE: Oracle Arm Twisting?
>
> "I've called Oracle for a TAR once in the past 18 months."
>
> Ah, my friend, but you're not using Portal 9.0.2, are you?
> I've opened more TARs in the last few months than the rest of my Oracle
> career. Bleeding edge, I guess, so maybe its our own fault. But
> third-party support for this would have stopped the project before it got
> started.
>
> I agree that its not accurate to generalize all tech support
> as nimrods. There are some very good ones out there, and even the rest at
> least have acccess to all the internal notes we can't get to (Grrrrr...why
> the hell do they show in metalink searches if we can't see them?). And
the
> developers, if you can ever get to them, know their stuff and are a pretty
> decent bunch.
>
> Jim
>
> -----Original Message-----
> Sent: Wednesday, August 14, 2002 5:18 PM
> To: Multiple recipients of list ORACLE-L
>
>
> Well, that's not really fair. There are a number of good
> people
> that work for Oracle Support. True, there are also some
> that
> are subpar, but how often is it necessary to open a TAR
> anymore?
>
> MetaLink has vastly improved over the past couple of years.
>
> I've called Oracle for a TAR once in the past 18 months.
>
> Some excellent in depth posts that you may have seen on this
> list were put there buy Oracle support personnel.
>
> No, I'm not saying who they are.
>
> Jared
>
>
>
>
>
> Rodd Holman <roddholman_at_HotPOP.com>
> Sent by: root_at_fatcity.com
> 08/14/2002 09:53 AM
> Please respond to ORACLE-L
>
>
> To: Multiple recipients of list ORACLE-L
> <ORACLE-L_at_fatcity.com>
> cc:
> Subject: RE: Oracle Arm Twisting?
>
>
> Yes, Oracle support sucks, and is staffed with morons.
> However one thing
> you get with Oracle support that you cannot get with third
> party support
> is bug fixes and product upgrades. If you want this without
> a support
> contract, you need to buy new licenses each time you
> upgrade.
>
> Rodd
>
> On Wed, 2002-08-14 at 11:13, Steven Lembark wrote:
> -- Naveen Nahata <naveen_nahata_at_mindtree.com>
>
> > Now they say, that this can't be done and the product
> license will be
> > terminated if we want this. The thing is that Oracle
> support is
> useless(I
> > get more help from this forum :) ), but we still want it,
> just in case.
>
> Ever heard of "FUD"? That's what Oracle is selling you if
> you think their support is that bad: fear of not having
> support that you don't want because you think it's bad.
>
> Q: Does anyone know of any reliable 3rd party support for
> Oracle?
>
> --
> Steven Lembark 2930 W. Palmer
> Workhorse Computing Chicago, IL 60647
> +1 800 762 1582
> --
> Please see the official ORACLE-L FAQ: http://www.orafaq.com
> --
> Author: Steven Lembark
> INET: lembark_at_wrkhors.com
>
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> Author: Conboy, Jim
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> Author: CHAN Chor Ling Catherine (CSC)
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-- 
Please see the official ORACLE-L FAQ: http://www.orafaq.com
-- 
Author: Yechiel Adar
  INET: adar76_at_inter.net.il

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