Re: RTFM/ SUPPORT, etc WASRe: Index & Constraint

that of which is happening today, tech support is busy answering RTFM questions like:

What is a database, whats the R in RDBMS stand for, how do i create a user, etc.

joe

Rachel Carmichael wrote:

>and I use the ora-600 lookup tool on Metalink, search metalink for the
>1st parameter in the ora-600 message.
>
>Yes we pay a lot for support, but if we bombard the support techs with
>questions we can answer ourselves, then when we NEED them for real,
>they are too busy to help us.
>
>Rachel
>
>--- Joe Testa <jtesta_at_dmc-it.com> wrote:
>
>>well ora600 errors you cant fix but before i lay claim that its a
>>bug, i
>>have everything support will ask for including multiple test cases
>>before i get them on the horn.
>>
>>joe
>>
>>
>>Yechiel Adar wrote:
>>
>>>----- Original Message -----
>>>
>>>>i call support usually AFTER 2 weeks of working on an issue
>>>>my self, they are my last resort, when i've exhausted all of my
>>>>
>>friends,
>>
>>>>cohorts and this list for my issue.
>>>>
>>>>joe
>>>>
>>>Hello Joe
>>>
>>>I think that your policy is wrong. If after one or two days
>>>you do not solve the problem open a TAR.
>>>
>>>Why are we paying so much $? Let them work !!!
>>>
>>>Yechiel Adar
>>>Mehish
>>>
>>>
>>
>>
>>--
>>Please see the official ORACLE-L FAQ: http://www.orafaq.com
>>--
>>Author: Joe Testa
>> INET: jtesta_at_dmc-it.com
>>
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>
>
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-- 
Please see the official ORACLE-L FAQ: http://www.orafaq.com
-- 
Author: Joe Testa
  INET: jtesta_at_dmc-it.com

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