Re: Ticket tracking system

David

Don't use delete use a update to mark the row deleted. This has the advantaged that it is possible to track what happened to a ticket (call it journal or history)

Nguyen, David M wrote:

>I develope a ticket database for people to open, close, re-open ticket to
>update using oracle database. My question is how do I use SQL command to
>let people re-open a close ticket for updates? When someone close a ticket,
>delete command is executed and data is gone. Please advise.
>
>Thanks,
>David
>

-- 

/regards

Peter Gram

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