| Oracle FAQ | Your Portal to the Oracle Knowledge Grid | |
 |
 | |||
| Oracle FAQ | Your Portal to the Oracle Knowledge Grid | |
|
| |||
Home -> Community -> Mailing Lists -> Oracle-L -> RE: Oracle Gold Support/ iTARs
Change the hidden init.ora parameter in all of your databases as follows: _MONITOR_DBAS_CHAIR=FALSE
>>> ksmith2_at_myfirstlink.net 03/19/02 08:58AM >>> I have yet to log an iTar and not have an Analyst phone me. Much to my annoyance actually. My first form of contact is e-mail. However, they have this ability to determine when I step away from my desk and then phone....
-----Original Message-----
hemantchitale_at_charteredsemi.com
Sent: Tuesday, March 19, 2002 2:28 AM
To: Multiple recipients of list ORACLE-L
On advantage with the iTAR is that you CAN precisely define your problem --
you
write in the 15 line problem description yourself not some Analyst who
writes a curt
single line description. You can then keep following up with additonal
details and
questions which certainly get logged as you type them in.
A disavantage is that you can't be sure which Analyst is handling your
call. With
telephonic support you would get to know the Analysts at your local support
centre
over a period of time -- now they are "virtual" analysts.
Hemant K Chitale
Principal DBA
Chartered Semiconductor Manufacturing Ltd
"Kimberly Smith" <ksmith2_at_MYFIRSTLINK.NET> 19/03/2002 10:23 AM Sent by: root_at_fatcity.com
Please respond to ORACLE-L
To: Multiple recipients of list ORACLE-L <ORACLE-L_at_fatcity.com>
cc: (bcc: CHITALE Hemant Krishnarao/IT/CHRT/ST Group)
Subject: RE: Oracle Gold Support
Report the rude dude. However, I have gotten really good response from using Metalink (also Gold support) for level 1 tars. The good thing is, since you are putting it in it gets in correctly.
I actually think Oracle has greatly improved their support. Are they perfect? No, but I do believe they are working on it. Complaining to us though will get you no where (other then venting:-) Complain to those who can do something about it even if you think they won't. They may just surprise you someday.
-----Original Message-----
Robert
Sent: Monday, March 18, 2002 11:43 AM
To: Multiple recipients of list ORACLE-L
Anyone else just slightly irritated with the level of customer support
offered for phone callers to Oracle now days? Used to be, that if you
were a gold customer as we are, you could almost count on instant first
line
support. Last week I called and was told that a phone call would
result in at least a one hour delay in an analyst call back, whereas
an iTar (lie tars I call em) will get me about 30 minute response.
The representative was rude and snarly to me at the same time.
Is this how Larry wants to save that second billion, crappy customer
service?
RF
Robert G. Freeman - Oracle8i OCP
Oracle DBA Technical Lead
CSX Midtier Database Administration
The Cigarette Smoking Man: Anyone who can appease a man's conscience can take his freedom away from him.
--
Please see the official ORACLE-L FAQ: http://www.orafaq.com
--
Author: Freeman, Robert
INET: Robert_Freeman_at_csx.com
Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051 San Diego, California -- Public Internet access / Mailing Liststo: ListGuru_at_fatcity.com (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing).
--------------------------------------------------------------------
To REMOVE yourself from this mailing list, send an E-Mail message
--
Please see the official ORACLE-L FAQ: http://www.orafaq.com
--
Author: Kimberly Smith
INET: ksmith2_at_myfirstlink.net
Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051 San Diego, California -- Public Internet access / Mailing Liststo: ListGuru_at_fatcity.com (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing).
--------------------------------------------------------------------
To REMOVE yourself from this mailing list, send an E-Mail message
--
Please see the official ORACLE-L FAQ: http://www.orafaq.com
--
Author:
INET: hemantchitale_at_charteredsemi.com
Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051 San Diego, California -- Public Internet access / Mailing Liststo: ListGuru_at_fatcity.com (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing).
--------------------------------------------------------------------
To REMOVE yourself from this mailing list, send an E-Mail message
--
Please see the official ORACLE-L FAQ: http://www.orafaq.com
--
Author: Kimberly Smith
INET: ksmith2_at_myfirstlink.net
Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051 San Diego, California -- Public Internet access / Mailing Liststo: ListGuru_at_fatcity.com (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing).
--------------------------------------------------------------------
To REMOVE yourself from this mailing list, send an E-Mail message
Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051 San Diego, California -- Public Internet access / Mailing Liststo: ListGuru_at_fatcity.com (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing). Received on Tue Mar 19 2002 - 12:28:28 CST
--------------------------------------------------------------------
To REMOVE yourself from this mailing list, send an E-Mail message
 |
 |