RE: Oracle Gold Support

Report the rude dude. However, I have gotten really good response from using Metalink (also Gold support) for level 1 tars. The good thing is, since you are putting it in it gets in correctly.

I actually think Oracle has greatly improved their support. Are they perfect? No, but I do believe they are working on it. Complaining to us though will get you no where (other then venting:-) Complain to those who can do something about it even if you think they won't. They may just surprise you someday.

-----Original Message-----
Robert
Sent: Monday, March 18, 2002 11:43 AM
To: Multiple recipients of list ORACLE-L

Anyone else just slightly irritated with the level of customer support offered for phone callers to Oracle now days? Used to be, that if you were a gold customer as we are, you could almost count on instant first line support. Last week I called and was told that a phone call would result in at least a one hour delay in an analyst call back, whereas an iTar (lie tars I call em) will get me about 30 minute response. The representative was rude and snarly to me at the same time. Is this how Larry wants to save that second billion, crappy customer service?

RF

Robert G. Freeman - Oracle8i OCP
Oracle DBA Technical Lead
CSX Midtier Database Administration

The Cigarette Smoking Man: Anyone who can appease a man's conscience can take his freedom away from him.

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