RE: Oracle Gold Support

Try to find a way to get turbo-charged... http://www.macwhiz.com/articles/art-of-turboing.html

-----Original Message-----
Sent: Monday, March 18, 2002 2:18 PM
To: Multiple recipients of list ORACLE-L

Robert -

I had the same experience a few months back. I griped about it to the person on
the other end of the line, and eventually found out that the person I was speaking with wasn't even an analyst with Oracle. Just someone taking incoming
phone calls, similar to a messaging service. Apparently the only way to get a
real analyst was to log a severity-1 issue.

Just my $.02...

Brian

"Freeman, Robert" wrote:

> Anyone else just slightly irritated with the level of customer support
> offered for phone callers to Oracle now days? Used to be, that if you
> were a gold customer as we are, you could almost count on instant first
line
> support. Last week I called and was told that a phone call would
> result in at least a one hour delay in an analyst call back, whereas
> an iTar (lie tars I call em) will get me about 30 minute response.
> The representative was rude and snarly to me at the same time.
> Is this how Larry wants to save that second billion, crappy customer
> service?
>
> RF
>
> Robert G. Freeman - Oracle8i OCP
> Oracle DBA Technical Lead
> CSX Midtier Database Administration

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