"Freeman, Robert" wrote:
>
> Anyone else just slightly irritated with the level of customer support
> offered for phone callers to Oracle now days? Used to be, that if you
> were a gold customer as we are, you could almost count on instant first line
> support. Last week I called and was told that a phone call would
> result in at least a one hour delay in an analyst call back, whereas
> an iTar (lie tars I call em) will get me about 30 minute response.
> The representative was rude and snarly to me at the same time.
> Is this how Larry wants to save that second billion, crappy customer
> service?
>
> RF
>
Just a novel manner to sell oracle.com CRM services.
--
Regards,
Stephane Faroult
Oriole Ltd
--
Please see the official ORACLE-L FAQ: http://www.orafaq.com
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Author: Stephane Faroult
INET: sfaroult_at_oriole.com
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Received on Mon Mar 18 2002 - 14:18:22 CST
