RE: RE: Silver vs. Gold support

The Lord, of course.

|| -----Original Message-----
|| From: Rachel Carmichael [mailto:carmichr_at_hotmail.com]
|| Sent: Friday, May 11, 2001 6:50 PM
|| To: Multiple recipients of list ORACLE-L
|| Subject: RE: RE: Silver vs. Gold support
||
||
|| honey if I am the goddess here then who would I be afraid of exactly?
||
|| lol
||
||
||
||
|| >From: "Mohan, Ross" <MohanR_at_STARS-SMI.com>
|| >Reply-To: ORACLE-L_at_fatcity.com
|| >To: Multiple recipients of list ORACLE-L <ORACLE-L_at_fatcity.com>
|| >Subject: RE: RE: Silver vs. Gold support
|| >Date: Fri, 11 May 2001 08:50:50 -0800
|| >
|| >Is this truly the beloved authoress of Oracle DBA 101 I hear?
|| >
|| >You speak sourly of our Lord in front of his very home?
|| <snicker snicker>
|| >
|| >|| -----Original Message-----
|| >|| From: Rachel Carmichael [mailto:carmichr_at_hotmail.com]
|| >|| Sent: Friday, May 11, 2001 10:21 AM
|| >|| To: Multiple recipients of list ORACLE-L
|| >|| Subject: RE: RE: Silver vs. Gold support
|| >||
|| >||
|| >|| so the support bill we just paid should get refunded because
|| >|| it was for
|| >|| Silver Support which no longer exists? and I pay for support
|| >|| but they
|| >|| desupport the products I have paid support for, and instead
|| >|| of giving me the
|| >|| new software release so that the support I paid for is still
|| >|| relevant, they
|| >|| will charge me for the update. And not give me a prorated refund.
|| >||
|| >|| Ya know, if I'm gonna get screwed I'd at least like to enjoy it
|| >||
|| >||
|| >||
|| >||
|| >|| >From: "Eric D. Pierce" <PierceED_at_csus.edu>
|| >|| >Reply-To: ORACLE-L_at_fatcity.com
|| >|| >To: Multiple recipients of list ORACLE-L <ORACLE-L_at_fatcity.com>
|| >|| >Subject: RE: RE: Silver vs. Gold support
|| >|| >Date: Thu, 10 May 2001 13:17:06 -0800
|| >|| >
|| >|| >Apparently now "Bronze/Silver" is just called "Product
|| >|| >Support", and "Gold" is called "Premium". All 24x7.
|| >|| >
|| >|| >Upgrades have been split off.
|| >|| >
|| >|| >Of course now Metalink has to also be renamed (Oracle Ink9i, or
|| >|| >OInk9i?) since there is no more "Metal", right. :)
|| >|| >
|| >|| >
|| >|| >http://www.oracle.com/support/index.html?support_ebus.html
|| >|| >
|| >|| >---excerpt---
|| >|| >
|| >|| >...
|| >|| > "Oracle Support is leveraging the power of the Internet
|| >|| > to deliver simpler and sharply focused support services,
|| >|| > while making their purchase faster and easier. To
|| >|| > facilitate web-based transactions, Product Support is
|| >|| > now priced as a percentage of list license price.
|| >|| > [7% of license cost (annual?)]
|| >|| > Additionally, software updates can be purchased separately
|| >|| > on a subscription basis,
|| >|| > [15% of license cost, annual]
|| >|| > and our OracleBRONZE and OracleSILVER services have been
|| >|| > consolidated into a single 24 x7 technical assistance
|| >|| > service and removed from the price list. OracleGOLD,
|| >|| > OracleLifecycle and our Oracle Expertise service
|| >|| > capabilities are now offered within the Premium Support
|| >|| > menu. "
|| >|| >
|| >|| >...
|| >|| >
|| >|| >---end---
|| >|| >
|| >|| >
|| >|| >--
|| >|| >Please see the official ORACLE-L FAQ: http://www.orafaq.com
|| >|| >--
|| >|| >Author: Eric D. Pierce
|| >|| > INET: PierceED_at_csus.edu
|| >|| >
|| >|| >Fat City Network Services -- (858) 538-5051 FAX:
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|| >|| --
|| >|| Please see the official ORACLE-L FAQ: http://www.orafaq.com
|| >|| --
|| >|| Author: Rachel Carmichael
|| >|| INET: carmichr_at_hotmail.com
|| >||
|| >|| Fat City Network Services -- (858) 538-5051 FAX:
|| (858) 538-5051
|| >|| San Diego, California -- Public Internet access /
|| >|| Mailing Lists
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|| >||
|| >--
|| >Please see the official ORACLE-L FAQ: http://www.orafaq.com
|| >--
|| >Author: Mohan, Ross
|| > INET: MohanR_at_STARS-SMI.com
|| >
|| >Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051
|| >San Diego, California -- Public Internet access /
|| Mailing Lists
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|| --
|| Please see the official ORACLE-L FAQ: http://www.orafaq.com
|| --
|| Author: Rachel Carmichael
|| INET: carmichr_at_hotmail.com
||
|| Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051
|| San Diego, California -- Public Internet access /
|| Mailing Lists
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|| To REMOVE yourself from this mailing list, send an E-Mail message
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-- 
Please see the official ORACLE-L FAQ: http://www.orafaq.com
-- 
Author: Mohan, Ross
  INET: MohanR_at_STARS-SMI.com

Fat City Network Services    -- (858) 538-5051  FAX: (858) 538-5051
San Diego, California        -- Public Internet access / Mailing Lists
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