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RE: Metalink Response ....FYI

From: Steve Adams <steve.adams_at_ixora.com.au>
Date: Tue, 03 Apr 2001 08:43:24 -0700
Message-ID: <F001.002DF931.20010403072613@fatcity.com>

Hi All,

I'd say that there must be something badly wrong with the application if it cannot cope with 1,500 concurrent users. I know of sites supporting more than 20 times that number of active users on a single server with consistent sub-second response times.

@ Regards,
@ Steve Adams
@ http://www.ixora.com.au/
@ http://www.christianity.net.au/

-----Original Message-----
Sent: Wednesday, 4 April 2001 0:35
To: Multiple recipients of list ORACLE-L

Hi Folks ,
I know lot of Metastink info floating around...so I thought I would post this for fun/info . I got this response from Metastink ..

"Thank you for your comments on Metalink, the more feedback we get the better we
here at Oracle Corporation will be able to service your needs. We have seen
tremendous increase in customer usage of Metalink over the past 6 months.
There are now about 240,000 registered users and at times we have over 1,500 active users.
We know that the service does not meet our or customers expectations. With this in mind we have added capacity to our database servers and have also increased the number of middle
tier application servers. Our experience is that the demand for online services has become
so strong that as soon as we bring in more capacity, it is quickly consumed. We have also
experience intermittent network and architecture problems that have caused several failovers from one server to the other resulting in slower performance than we expect. When these events occur, we strive to understand root cause and take corrective and preventive action.
Sometime before summer, we exp!!ect to migrate the online services to Oracle's Customer
Relationship Management (CRM) suite enabling us to deliver more to our customers.This is
a global issue for us and it has great attention within Oracle management. We recognize
how valuable our customers are to us and understand the immense value that Metalink can
bring to them. We are working to meet your needs as fast as we can. Thank you for your
patience as we continue to work to bring you the best in online support services."

Interesting.....won't you say..: )
RS



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Author: Steve Adams
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Received on Tue Apr 03 2001 - 10:43:24 CDT

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